Samantha Guyer

• Complete complex changes to rosters, in consideration of operational, regulatory, and financial implications and impacts. This includes correctly interpreting procedures and guidelines including, but not limited to, Principles of Rostering, Fatigue Management Guidelines, ATS Licensing, Medical guidelines, Endorsements and Conditions of Service.
• Build and maintain relationships with external vendors to support the efficient running of the Operations Room.
• Provide immediate tactical response (callouts and roster adjustments) for the provision of ATS officers in a time critical setting.
• Assist Line Leaders with future rostering issues
• Manage competing priorities and task assignments from multiple supervisors, including communicating outcomes.
• Assist the training department with interviewing for new staff.
• Monthly Credit Card reconciliation for Sydney Head using Expense me Pro
• Assisting ARFF Line leader with special events.
• Check rosters to identify discrepancies, inconsistencies and threats to service delivery as a result of vacant shifts or inappropriate shift assignment.
• Provide administrative support, including running and preparing reports, preparing documents and spreadsheets, maintaining files, undertaking data entry, and ensure the integrity and availability of accurate safety and ATS Licensing records.
• Coordination of the Sydney Work Experience Program
• Part of the Sydney Social Club that organises Sydney social events
• Set up meetings and appointments, booked conference rooms and provided information to involved parties.
• Processed invoices for payment using IBUY
• Maintained office supplies and headsets
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Used voice recorder or notepad to compose and transcribe meeting minutes.
• Completed Warden Training

• Build and maintain relationships with external vendors to support the efficient running of the Operations Room.
• Escort and provide general assistance to visitors to the Operations Room.
• Complete complex changes to rosters, in consideration of operational, regulatory, and financial implications and impacts. This includes correctly interpreting procedures and guidelines including, but not limited to, Principles of Rostering, Fatigue Management Guidelines, ATS Licensing, Medical guidelines, Endorsements and Conditions of Service.
• Provide immediate tactical response (callout's and roster adjustments) for the provision of ATS officers in a time critical setting.
• Update and maintain Recency Database and provide reports to business units daily.
• Coordinate the maintenance of ATS operational and office tools e.g. headsets, chair replacements, stationery requirements, petty cash availability etc.
• Manage competing priorities and task assignments from multiple supervisors, including communicating outcomes.
• Provide administrative support, including running and preparing reports, preparing documents and spreadsheets, maintaining files, undertaking data entry, and ensure the integrity and availability of accurate safety and ATS Licensing records.
• Ensure use of group checklists and adherence to group procedures in relation to daily task assignments.
• Self-manage workload to ensure completion of time critical tasks and ensure accurate recording and handover of incomplete tasks and continuity of situational knowledge to following shifts.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Processed invoices for payment using accounting software applications.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Created travel arrangements and distributed travel details to appropriate personnel.
• Facilitated communication between different departments within the organization.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Managed database systems containing customer contact information.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.

• Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
• Assisted in the development of new policies and procedures to improve operational efficiency.
• Scheduled meetings, appointments and travel arrangements for staff members.
• Answered incoming calls and directed them to appropriate personnel or departments.
• Assisted in the preparation of reports, presentations and correspondence.
• Organized and maintained filing systems for documents and records.
• Processed invoices for payment using accounting software applications.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
• Monitored deadlines for tasks assigned to staff members on behalf of the Business Services Manager
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Coordinated Sydney Work Experience Program
• Performed calendar management and scheduling of appointments for the Business Services Manager
• Prepared documents such as reports, presentations, agendas, and correspondence.