Samantha Hall
Doreen,Australia
Summary
Dynamic healthcare professional with over five years of specialized experience in the Voluntary Assisted Dying framework, demonstrating a strong understanding of relevant legislation and a commitment to compliance. Exceptional communication skills facilitate sensitive discussions surrounding end-of-life care, fostering supportive environments that lead to positive patient outcomes. Proven track record in enhancing policies and procedures through collaboration and adaptability, while maintaining key relationships with stakeholders to drive effective care initiatives. Passionate about delivering compassionate support and advocating for patients' rights within complex healthcare settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Voluntary Assisted Dying Program Manager
Austin Health
10.2020 - Current
- Ensure legislative compliance in line with the Victorian Voluntary Assisted Dying Act 2017.
- Liaison with patients and families in relation to providing information and guidance around the Voluntary Assisted dying process.
- Organise the logistical component of appointments, the Voluntary Assisted Dying assessment process and subsequent follow up following the granting of a Voluntary Assisted Dying permit.
- Communicate effectively with all key stakeholders. Including but not limited to staff, Doctors, and external parties such as the statewide navigators and the statewide pharmacy.
- To develop and update policies and procedures as required around Voluntary assisted dying at Austin Health.
- Education and support of staff.
- Record keeping, collection and collation of data and various reports to present to key stakeholders.
- Coordination of weekly VAD sub-committee meeting and the bimonthly VAD committee meetings.
- Participate in local, VAD Hospital Coordinator COP, Victorian COP and National COP
Bed Manager
Austin Health
10.2020 - Current
- Ensure that patients are allocated beds in a safe and timely manner to ensure the optimal running, and the safe, efficient flow of patients across the Austin and Repat sites. In turn ensuring excellent patient outcomes and hospital experiences.
- Manage and meet targets and KPI’s in accordance with the Hospital’s policy and procedures, and in line of the Department of Health and Human Services Key performance Indicators
- Communicate effectively with staff, Doctors, External parties and all key stakeholders from multiple sites via phone.
- Think dynamically and strategically to ultimately ensure the best possible outcomes in a safe and efficient manner.
- Successfully working together with the whole bed management team to ensure excellent patient flow with the ability to be fluid and flexible, enabling the organisation to meet the challenges and changes during the recent COVID pandemic.
- Support the Emergency Department and wards in a physical capacity if and when required.
- Permanent Part Time
Patient Safety Clinical Excellence Coordinator
Austin Hospital
09.2022 - 07.2023
- Support PSCE team with data collation and report writing for incident reviews and meetings. Provide general support to the team as required.
- Temporary Part Time (3 days per fortnight)
Bed Manager
Austin Hospital
10.2018 - 10.2020
- Casual
Inpatient Access Coordinator (EHIAU)/Hospital Coordinator (BHH)
Eastern Health
08.2013 - 10.2020
- Access coordinator in the Eastern Health Patient Access Unit.
- Traditionally this role was hospital based but the position was subsequently removed from the clinical setting at each individual hospital and was situated offsite at another eastern health facility independently of each individual hospital.
- Ensure that patients are allocated beds in a safe and timely manner. Ensuring great patient outcomes and hospital experiences.
- Manage and meet targets and KPI’s in accordance with the Hospital’s policy and procedures, and in line of the Department of Health and Human Services Key performance Indicators
- Communicate effectively and develop excellent working relationships via phone with all key stakeholders, including but not limited to all staff, Doctors, External parties from multiple different sites/healthcare facilities.
- Think dynamically and strategically to ultimately ensure the best possible outcomes in a safe and efficient manner.
- To ensure the optimal running, and the safe, efficient flow of patients across 3 sites.
- Rostering of staff.
- Permanent Part Time
Patient Flow Coordinator/Nurse Unit Manager
Mitcham Private Hospital
07.2014 - 10.2015
- This was a newly created role to assist in the day to day running of the hospital and facilitate flow from admission to surgery and to ward bed or discharge.
- Responsible for the day-to-day management, staffing and running of the Day of surgery Unit/Day of Surgery Units at Mitcham Private.
- Manage and meet KPI’s within the Day surgery area
- Provide exceptional customer service to patients all key stakeholders
- Influential role model for other staff
- Facilitate the strategic and operational management plans throughout the day of surgery and day surgery units
- Maintain and exceed standard governing clinical practices
- Complaints management
- Full Time
Hospital Coordinator
Mitcham Private Hospital
07.2013 - 07.2014
- Permanent Part Time
Registered Nurse
Epworth Eastern
07.2011 - 11.2013
- Casual Nurse Bank
Health Coach
BUPA Health Dialog
04.2011 - 07.2011
Nurse Coordinator
Epworth Eastern
09.2005 - 04.2011
Education
Bachelor of Health Science - Naturopathy
Southern School of Natural Therapies
01.2006
Graduate Diploma in Nursing - Critical Care
Deakin University
01.1999
Bachelor of Nursing - undefined
RMIT
Bundoora01.1995
Skills
- Problem-solving
- Clear communication and planning
- Work Planning and Prioritization
- Flexible and adaptable
- Attention to detail
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Policy and procedure improvements
- Critical thinking
- Interpersonal skills
Certification
- 2023 Certificate of Clinical Governance for Patient Safety and Quality Care Health Education Australia Limited (HEAL)
- 2023 Psychological First Aid Certificate
- 2024 First Aid Certificate
Timeline
Patient Safety Clinical Excellence Coordinator
Austin Hospital
09.2022 - 07.2023
Voluntary Assisted Dying Program Manager
Austin Health
10.2020 - Current
Bed Manager
Austin Health
10.2020 - Current
Bed Manager
Austin Hospital
10.2018 - 10.2020
Patient Flow Coordinator/Nurse Unit Manager
Mitcham Private Hospital
07.2014 - 10.2015
Inpatient Access Coordinator (EHIAU)/Hospital Coordinator (BHH)
Eastern Health
08.2013 - 10.2020
Hospital Coordinator
Mitcham Private Hospital
07.2013 - 07.2014
Registered Nurse
Epworth Eastern
07.2011 - 11.2013
Health Coach
BUPA Health Dialog
04.2011 - 07.2011
Nurse Coordinator
Epworth Eastern
09.2005 - 04.2011
Graduate Diploma in Nursing - Critical Care
Deakin University
Bachelor of Nursing - undefined
RMIT
Bachelor of Health Science - Naturopathy
Southern School of Natural Therapies
PERSONAL ATTRIBUTES
- I am approachable, empathic, loyal, enthusiastic, motivated, and dedicated to everything that I undertake.
- I can accurately assess and prioritize tasks in all situations to effectively utilize my time and am able to prioritise tasks according to need and urgency. Changing situations often dictate that I need to be flexible and think quickly and outside the box to deal with difficult, time critical and emergency situations.
- I can deal with conflict and difficult situations, achieving desirable outcomes. This often involves sensitive and emotional situations requiring an empathetic listener, confidentiality, and sensitive handling of the situation.
- I am able to work autonomously or in a team as indicated by my work history. I can work independently or take directions, as well as take on constructive criticism to improve my practices, and work within the scope of my practice.
- Strong, effective communication skills have allow me to establish good rapport and working relationships with all key stakeholders.
- I have established leadership experience in different settings and units. This includes being a shift leader and organisational leader, educating staff, being a support and resource for staff and patients, setting up new units, establishing new policies and procedures, risk mitigation and change management.
- I am able to reflect on my own practices and that of others and utilise auditing procedures to ensure better outcomes for myself, patients and key stakeholders.
- I have extensive knowledge in many areas of health care and nursing and have a vast network of contacts that I can go to for assistance, mentoring and information. I will always escalate any issues that I am unsure about or need assistance with within a timely manner, to always ensure great outcomes.
- I am focused on providing high quality, person-centred care. I work with a variety of patients and their families and educate and support them in making informed decisions about certain aspects of their care.
- I am able to adhere to, support and develop policies and procedures, undertake evidence-based quality activities and contribute to evidence based practices and initiatives designed to improve systems, experience and outcomes.