SAMANTHA HANMAN
Regentville,Australia
Summary
Dynamic customer service professional with extensive experience at BP, excelling in transaction processing and inventory management. Proven ability to foster strong customer relationships and train new staff effectively. Recognized for attention to detail and adaptability, ensuring operational excellence and enhanced customer satisfaction.
Overview
19
19
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Representative
BP
Jamisontown
08.2018 - Current
- Assisted in training new staff on service protocols and company policies.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Managed stock levels by restocking merchandise on shelves as needed.
- Received payment by cash, credit cards, vouchers or fuel cards.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Kept store clean, organised and well-stocked to maintain attractive store.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Partner
BG SA HANMAN
01.2007 - 01.2014
- All aspects of small business management: inc
- Food safety supervisor (cert)
- Food prep including dough making
- Stock ordering and control
- Cash handling and Banking
- General maintenance and cleaning
- Invoicing
- Parts pickup and delivery
- Payroll, Bas, & Insurance
- T/A Portland Takeaway food and milk bar & BG SA HANMAN Transport services
Kitchen Hand, Short Order Cook
PORTLAND TAKEAWAY
01.2008 - 01.2010
- Customer Service
- Food prep & Dough maker, Pizza prep
- Cleaning
- Order Taking
- Cooking
Kitchen Hand
PIZZA HUT Lithgow
01.2007 - 01.2009
- Dough Making
- Organise and Prep Make Table
- Cleaning
- Store open and work unsupervised
Education
Shalvey High School
Shalvey Skills
- Point-of-sale systems
- Transaction processing
- Inventory management
- Training and onboarding
- Time management
- Administrative support
- Daily financial reconciliation
- Effective communication
- Problem solving
- Adaptability to change
- Attention to detail
- Stock management
- Verbal and written communication
- Customer service
References
- Lisa Bates Manager BP Jamisontown, 0433 032 969
- Tammy Mitcherson, Personal Reference, 0468351702
Timeline
Customer Service Representative
BP
08.2018 - Current
Kitchen Hand, Short Order Cook
PORTLAND TAKEAWAY
01.2008 - 01.2010
Partner
BG SA HANMAN
01.2007 - 01.2014
Kitchen Hand
PIZZA HUT Lithgow
01.2007 - 01.2009
Shalvey High School