Samantha Hanson
Munno Para,SA
Summary
Dynamic and results-driven professional with over 5 years of experience spearheading innovative business development initiatives. Exceptional negotiation skills and relationship management are strengths, allowing for excellence in building and nurturing key business relationships to exceed expectations. Proven ability to effectively communicate and engage with management and decision-makers. Skilled in solution selling and problem-solving, providing tailored solutions to client needs. Highly efficient and organized, maintains control over workload through impeccable time management. Committed to mastering new skills and contributing to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Operations Specialist
CyberCX
05.2022 - Current
- Coordinate and oversee the execution of multiple cybersecurity projects, ensuring timely delivery and adherence to budget
- Develop and maintain project plans, schedules, and budgets, managing resources and mitigating risks
- Collaborate with cross-functional teams, including engineers, analysts, and management, to align project goals and ensure successful outcomes
- Monitor project performance using appropriate tools and techniques, reporting on progress, challenges, and solutions
- Facilitate communication between stakeholders, managing expectations and providing regular updates
- Implement process improvements to enhance operational efficiency and project delivery
- Ensure compliance with industry standards and regulations, maintaining the highest level of security and confidentiality.
Service Delivery Agent (Real Time Analyst)
Serco Asia Pacific
05.2021 - 05.2022
- Conducted inbound and outbound calls to manage absences, site requests, and backfill shifts efficiently
- Triaged cases from a company-wide inbox, prioritizing and directing them to appropriate departments
- Managed responsibilities for various allocations, including Immigration, Justice, and Health Services
- Created, amended, and deleted rosters to ensure accurate scheduling and coverage
- Utilized Microsoft Excel to manage workbooks and timetables effectively
- Demonstrated excellent organizational skills by handling a high volume of tasks in a dynamic environment
- Managed time and workload efficiently to meet set KPIs and performance targets
- Processed leave applications and removals using Time2Work.
Telecommunications Consultant
Optus
06.2018 - 05.2021
- Managed inbound and outbound campaigns with a focus on sales and complaint resolution
- Demonstrated strong organizational skills with a customer-first approach, including effective complaint handling
- Acquired new business and consistently achieved set KPIs
- Excelled in managing a high-volume workload in a fast-paced and constantly changing environment
- Utilized strong negotiation skills to close sales and secure new opportunities
- Delivered exceptional customer service, enhancing customer satisfaction and promoting a positive NPS
- Employed effective questioning techniques to uncover and capitalize on business expansion opportunities
- Provided leadership and training for new recruits, ensuring smooth onboarding and integration into the team.
Production Worker
Maggie Beer Products
12.2017 - 06.2018
- Efficiently packed products in the packing room, ensuring accurate and timely fulfillment of orders
- Sleeved products with precision to maintain quality and presentation standards
- Contributed to pate production, adhering to established processes and quality control measures
- Performed various production tasks, including operating machinery and assembling products as needed
- Cleaned and washed dishes and equipment, maintaining a hygienic and organized work environment.
Sales Representative
Dodo Connect
12.2017 - 03.2018
- Distributed products effectively, ensuring timely and accurate delivery to customers
- Conducted over-the-phone sign-ups, providing clear information and addressing customer inquiries
- Engaged in face-to-face selling and sign-ups, building rapport and closing sales in person
- Delivered compelling sales pitches to potential clients, highlighting product benefits and features
- Facilitated computer-based sign-ups, utilizing CRM systems to track and manage customer information.
Cleaning
Neat Sweet and Discreet
11.2016 - 10.2017
- Performed general house cleaning tasks, including mopping floors, dusting surfaces, and vacuuming
- Conducted builders' cleaning, removing construction debris and preparing spaces for occupancy
- Executed carpet cleaning services, using appropriate techniques and equipment to ensure thorough cleanliness
- Conducted inspection cleaning, ensuring properties met cleanliness standards before handovers or inspections
- Delivered end-of-lease cleaning services, thoroughly cleaning and sanitizing properties to prepare them for new tenants.
Waitress
Cafe Primo
05.2015 - 11.2016
- Served customers both over the counter and on the floor, providing attentive and friendly service
- Managed drink service, including preparation and delivery of beverages to customers
- Handled phone orders efficiently, ensuring accurate order taking and timely delivery
- Performed cleaning duties, including end-of-night cleaning to maintain a hygienic and organized environment
- Restocked condiments and supplies as needed, ensuring availability for customer use.
Education
Mark Oliphant College
01.2017
Certificate lll Beauty Services -
Tafe Elizabeth
01.2017
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Zoom
- Jarvis (Optus System)
- OMNI (Optus System
- SOS (Optus System)
- Time2Work (SERCO System)
- Genesys Cloud (SERCO Systen)
- Service Now (SERCO System)
- Salesforce
- EFTPOS
- Core (CyberCX System)
Accomplishments
- Award, CyberCX 'Exceptional People' in Monthly Awards 2024
- Award, Optus Personal Excellence in Quarterly Awards 2019
- Award, Optus Customer Focused in Quarterly Awards 2019
Attributes
- Efficient
- Adaptable to new Technologies and Organisational Change
- Responsible
- Reliability
- Impeccable Customer Service
- Ability to work under pressure
- Integrity
- Expert Problem Solving
- Quality Assurance
- Teamwork and Collaboration
- Time Management
- Self Motivation
Certification
- Negative Vetting 1 Security License - Obtained 2023
References
Maryke Zachoryj
Production Manager, Maggie Beer Products
0429 623 100
maryke@maggiebeer.com.au
Timeline
Project Operations Specialist
CyberCX
05.2022 - Current
Service Delivery Agent (Real Time Analyst)
Serco Asia Pacific
05.2021 - 05.2022
Telecommunications Consultant
Optus
06.2018 - 05.2021
Production Worker
Maggie Beer Products
12.2017 - 06.2018
Sales Representative
Dodo Connect
12.2017 - 03.2018
Cleaning
Neat Sweet and Discreet
11.2016 - 10.2017
Waitress
Cafe Primo
05.2015 - 11.2016
Mark Oliphant College
Certificate lll Beauty Services -
Tafe Elizabeth
- Negative Vetting 1 Security License - Obtained 2023
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