Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Hartley

Samantha Hartley

Angle Vale,SA

Summary

Dynamic professional with a proven track record at Trend Windows & Doors, enhancing client satisfaction and sales through exceptional service. Skilled in multitasking and organization, coupled with a strong work ethic and communication abilities, I significantly contribute to team success and client trust. Expert in customer service and administrative support, driving improved business outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Personal Assistant

Step One Finance
10.2023 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Provided ongoing support for past clients to maintain strong relationships and encourage referrals for future business opportunities.
  • Assisted customers with completing loan applications and other paperwork.
  • Developed and maintained relationships with customers, lenders and other third parties.

Major Sales Representative

Trend Windows & Doors
02.2010 - 10.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.

Home Support Worker

Assisting Home Care Services
08.2008 - 10.2009
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
  • Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
  • Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
  • Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
  • Improved independence and quality of life for clients through assistance with daily living tasks.

Education

Thomas More College

Salisbury High School

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Attention to detail
  • Dedicated team player
  • Valid Driver's license
  • Administrative support
  • Professional and mature
  • Filing and data archiving

Certification

Certificate IV in Customer Contact

Certificate III in Age and Disability Care

Timeline

Personal Assistant

Step One Finance
10.2023 - Current

Major Sales Representative

Trend Windows & Doors
02.2010 - 10.2023

Home Support Worker

Assisting Home Care Services
08.2008 - 10.2009

Thomas More College

Salisbury High School

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Samantha Hartley