Samantha Heaysman

Gained employment working from home to assist with the move from Tasmania to Queensland. Working from a home office in a customer contact role as an inbound sales consultant. Answering inbound calls and finding the best health insurance product to suit the customers needs. Complete new joins. Achieve sales targets and other KPI's.

Property manager of 120+ residential properties throughout Southern Tasmania. Appraised properties, held open homes, sourced new tenants by processing applications, conducted entry/exit condition reports and well as routine inspections and maintenance requests. Communicated daily with tenants, owners and trades. Handled bond disputes and court lodgements. Monitored and actioned rental arrears processes.

Commenced at council in a customer contact officer position within the customer contact centre before being approached to apply for the Executive Assistant Support Officer position based on my suitability and previous experience for the role. My duties as EA Support officer included calendar management for the General Manager, Mayor and Aldermen. Responsible for the preparations and running of the Australian Citizenship Ceremony including drafting and sending invitations to Conferees, Politicians and Aldermen, catering and run sheets for the Mayor and General Manager. Responsible for monitoring and actioning enquiries from customers that came into the Elected Members Inbox. Completing minutes for General Manager meetings. Act as Executive Assistant to the Mayor and General Manager when the EA was on leave.

Worked as Executive Assistant to two busy real estate sales agents, one whom was a Director of the company. I liaised with Vendors, Purchasers, Solicitors, Conveyancers and other stakeholders on a daily basis. Was the first point of contact for the agents, would be required to keep clients fully informed throughout the sales process. Was responsible for calendar management for both agents, proof read and processed sale contracts for property, was required to prospect for new sales leads and followed up on conditions within the sales contract. Conduct open homes and prepared property listings for social media and real estate guides.

Worked as a medical receptionist and was responsible for greeting customers, scheduling of dental appointments, processing payments both via cash/EFTPOS and HICAPS. All ADHOC reception duties.

Completed a Certificate III in hairdressing through an Apprenticeship program. Competent in all aspects of cutting, colouring and styling. Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered. Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.