Samantha Hedges
Sunshine Coast,QLD
Summary
Adaptable and results-oriented leader with a proven track record in navigating businesses through challenges and periods of change. With extensive experience in strategic pivoting, particularly in response to market downturns and industry-specific crises, I specialize in developing innovative strategies and operational plans that safeguard profitability and ensure resilience. My leadership is characterized by a proactive approach to maintaining employment and driving growth, even in unprecedented times.
As a champion of workplace well-being and inclusivity, I prioritize the mental health and professional development of my team, fostering a culture of empowerment and transparency. This commitment has cultivated a dynamic environment where staff retention and satisfaction thrive, highlighting the value of empathy and adaptability in leadership.
With a strategic focus on expanding market presence and optimizing operations, I've demonstrated exceptional ability to boost brand recognition and client engagement, leading to significant business advancements.
My ability to listen, evaluate, and act decisively has been instrumental in building a more efficient, collaborative, and forward-thinking organization. My approach emphasizes innovation, strategic differentiation, and a steadfast commitment to fostering a culture that celebrates diversity, encourages open communication, and drives sustained success.
Overview
9
9
years of professional experience
Work History
Managing Director
Volume Vision
01.2023 - Current
- Operational Excellence: Oversaw operations, streamlined administrative processes, and introduced efficient methods to reduce turnaround times, enhancing daily and long-term goal achievement.
- Client Engagement and Service Delivery: Strengthened client relationships through regular communication and high-quality, timely project delivery, fostering trust and satisfaction.
- Performance and Culture Enhancement: Implemented strategic management initiatives to boost company performance, cultivated an integrity-based organisational culture, and improved staff retention through accountability and teamwork.
- Business Growth and Development: Developed comprehensive business plans for long-term success, delivered consistent revenue growth by identifying expansion opportunities, and spearheaded initiatives that aligned with the company’s core strategy.
- Innovation and Market Expansion: Launched innovative products/services to capture new markets, devised marketing campaigns to elevate brand visibility, and championed process improvements for cost efficiency and productivity gains.
- Standardisation and Compliance: Created SOPs to ensure regulatory compliance and operational consistency, contributing to a structured and efficient work environment.
- Talent Management: Played a key role in recruiting, hiring, and training, enhancing team capabilities and fostering a skilled workforce.
- Financial Management: Improved financial oversight by reducing inconsistencies and verifying financial documents, ensuring accuracy and accountability.
Manager
Wisdom Consulting Group
07.2015 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Rangitoto College
Auckland, New Zealand12.2005
Skills
- Operations and Financial Management: Including P&L management, budgeting, and finance/accounting oversight
Strategic Leadership: Encompasses strategic planning, business development, and international expansion to drive business growth initiatives and revenue growth - Sales and Marketing Excellence: Focused on sales leadership, direct sales, marketing strategies, and customer retention to enhance revenue generation
- Team and Organisational Development: Combines staff management, mentoring, recruitment strategies, and employee development to foster a culture of performance improvement and motivation
- Project and Quality Management: Integrates project management, quality assurance, and process improvements for operational excellence
- Human Resources and Talent Cultivation: Emphasizes human resources management, staff training/development, hiring and onboarding, along with performance evaluation and monitoring
- Collaboration and Relationship Building: Focuses on team collaboration, negotiation, contract management, and relationship building to enhance teamwork and collaboration
- Decision-Making and Leadership: Highlights decision-making, effective leadership, and delegation to optimise staff performance and productivity
Timeline
Managing Director
Volume Vision
01.2023 - Current
Manager
Wisdom Consulting Group
07.2015 - 01.2023
High School Diploma -
Rangitoto College
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