Summary
Overview
Work History
Skills
Timeline
Generic

Samantha Henshaw

Elderslie

Summary

State Manager at EVT with a proven track record in operations management and strategic planning. Enhanced customer satisfaction and drove revenue growth through targeted service improvements and effective team leadership. Cultivated strong stakeholder relationships while implementing cost control measures, resulting in significant operational efficiencies.

Overview

25
25
years of professional experience

Work History

State Manager

EVT
02.2015 - Current
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Boosted sales through successful marketing and service optimization strategies.
  • Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Developed communications materials to promote organizational plans and initiatives.
  • Administered budgets with sound cost control plans and expense tracking systems.
  • Continuously monitored market trends to identify new opportunities for growth or competitive advantages.
  • Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
  • Led stakeholder meetings to review progress against objectives and address any concerns or issues arising during project implementation stages.

Area General Manager

EVT
02.2015 - 01.2019
  • Implemented effective cost control measures that led to significant reductions in operational expenses while maintaining high-quality service standards.
  • Facilitated regular performance reviews to assess employee strengths, weaknesses, opportunities for growth or improvement, leading to increased job satisfaction levels across the organization.
  • Developed strong relationships with key stakeholders, ensuring consistent communication and collaboration on business objectives.
  • Enhanced customer satisfaction by driving exceptional service standards and swiftly resolving any issues or concerns.
  • Conducted thorough analysis of competitors'' strategies allowing us to stay ahead of market trends resulting in competitive advantage.
  • Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.

General Manager

EVT
02.2001 - 01.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Skills

  • Operations management
  • Strategic planning
  • Sales leadership
  • Relationship management
  • Revenue growth
  • Performance improvement

Timeline

State Manager

EVT
02.2015 - Current

Area General Manager

EVT
02.2015 - 01.2019

General Manager

EVT
02.2001 - 01.2015

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Samantha Henshaw