Samantha Hicks

- Inspect parts for quality, accuracy, compliance with shop standards

- Sorted, parts & organised to support

efficient work order processing.

- Cleaned area daily, machines at end of week.

• Processed cash, credit, and contactless transactions accurately through POS systems.
• Resolved customer questions and concerns with courteous, solution-focused service.
• Balanced register drawers and reconciled daily cash handling records.
• Supported returns, exchanges, and receipt verification following store policies.
• Maintained organized checkout areas and replenished front-end supplies.
• Trained new cashiers on register procedures and customer service standards.
• Identified pricing discrepancies and corrected transaction errors promptly.
• Coordinated smooth front-end operations during busy periods and shift changes.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Answered product questions using knowledge of sales and store promotions.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Deli assistance: helped process of food preparation, cooking & filling deli window. Butcher: served customers get back-ups for their window.

• Unloaded and loaded items from machines.
• Carefully packaged finished products and prepared for shipment.
• Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Conducted quality inspections of finished products and made minor repairs to meet project expectations.
• Took part in company-offered training sessions to improve skills and knowledge.
• Operated 5 machines proficiently and in compliance to safety standards.
• Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
• Supported current production needs by moving items between equipment and staging areas.
• Monitored machinery in operation to identify concerns and make corrections or report complex problems.
• Documented production information via daily system logs and discussed issues with management.
• Cleaned workstations and production floor to clear debris and promote team safety.
• Performed quality checks on products at stages & end of assembly.
• Maintained and organized material and product inventory.
• Assembled tapware products according to changing daily work orders and specific customer needs.
• Placed raw materials into manufacturing machines to aid in assembly process.

• Delivered exceptional customer service to every customer by efficiently serve in a lovely manner and creating welcoming, positive experience.
• Trained in many areas for other customer services for example; Store greeter; Change room; lay-by.
• Delivered excellent customer service, resulting in consistent customer satisfaction.
• Implemented and developed customer service training processes.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Stocked shelves and managed inventory in mornings, before & after school.
• Keen to work when rung up.

• Delivered exceptional customer service to every customer by letting them know what is available on the menu. And how long wait time of food.
• Delivered excellent customer service, resulting in consistent customer satisfaction.
• Followed up with customers about quality of service and waitressing standard aspects of there experience.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cleaning before & after school. Whilst doing work experience. In which it resulted in a paying job on weekends.
• Help out when asked by cook.
• Used registered tills
• Dish up other meals.