Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Samantha Holmes

Rathmines,NSW

Summary

I have worked in various departments within the hospitality industry for the past 20 years, and I'm now looking for a change and to transfer the skills I have gained to another industry. I am extremely customer-focused and work well as part of a team. For the past 10 years, I have been a strong management figure and team leader, so I would like to continue this in my next opportunity.

Overview

19
19
years of professional experience

Work History

Functions Manager

Iris Capital
Argenton, NSW
04.2024 - 08.2025
  • Managing event sales, correspondents, and coordination.
  • Data entry and creating documents.
  • Working as part of the venues management team.
  • Invoicing and account management.
  • Managing tasks efficiently and promptly.
  • Liaising with clients in a friendly and professional manner.

Venue Manager and Event Coordinator

Laundy Hotel Group
Sydney
10.2010 - 03.2024
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Cash handling and monitoring.
  • Trained in POS, and in-house systems used.
  • Coordinated functions and was the main point of contact between the venue and the client.
  • Oversaw staff scheduling and training to optimize workflow efficiency.
  • Liaising with suppliers regarding stock ordering and control.
  • Delivering excellent customer service and handling customer complaints.
  • Coming up with new ideas and promotions for the venue.

Customer Service Representative

Stroud & Swindon Bank
UK
01.2007 - 06.2010
  • Assisted customers with account inquiries and transaction requests.
  • Resolved customer complaints through effective communication and problem-solving.
  • Collaborated with team members to streamline service processes and workflows.
  • Handled cash transactions with attention to detail and accuracy.

Education

High School Diploma -

Kind Edmunds Community School
UK
05-2002

Skills

  • Event coordination
  • Customer relationship management
  • Invoicing processes
  • Team supervision
  • Client liaison
  • Complaint resolution
  • Time management
  • Attention to detail
  • Customer service
  • Venue operations

Availability

  • As I have a young son, my preferred availability is Monday through Friday before 5pm, but I am happy to discuss your requirements

References

References available upon request.

Timeline

Functions Manager

Iris Capital
04.2024 - 08.2025

Venue Manager and Event Coordinator

Laundy Hotel Group
10.2010 - 03.2024

Customer Service Representative

Stroud & Swindon Bank
01.2007 - 06.2010

High School Diploma -

Kind Edmunds Community School

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Samantha Holmes