Samantha Howard
Lucas
Summary
Dynamic individual with hands-on experience in many areas of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Support Officer
Telstra
08.2024 - Current
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Mentored junior team members, sharing industry best practices and fostering an atmosphere of collaboration and growth amongst colleagues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Bird keeper
Ballarat wildlife park
01.2024 - 02.2024
- Working in the bird department at Ballarat wildlife park
- Prepare food and conduct feeding of the animals in my care in accordance with dietary requirements and provide the animals with fresh washed water bowls, adhere to feeding schedule and procedures
- Maintain records of observations and reports on animal behaviour and/ or breeding
- Clean and maintain the animal’s enclosures
- Educating zoo visitors by answering questions and delivering presentations and demonstrations about the little penguin colony.
Collection agent
Charter Mercantile
03.2023 - 01.2024
- Provide solutions to customers experiencing hardship, ensuring compliance with all regulatory requirements.
- Negotiate with customers experiencing hardship to find a mutually agreeable payment solutions arrangements that satisfactory repay the debt within time frame sand delegations set by the banks policies.
- Operate under a credit approval authority with authority to extend facilities and consider positions of compromise in sensitive situation.
- Maintain accurate record keeping of customer payment history and status of account, perform contact centre-based metrics such as adherence to schedule, quality requirements and productivity measures.
- Provide support to customers requiring ongoing financial assistance to meet their financial obligations, and provision tailored solutions to help customers achieve long-term financial stability and well-being.
Receptionist
New Energy Physiotherapist
07.2021 - 12.2022
- I worked as a receptionist with just over one year of experience. Skilled at maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Learns new software quickly, with expertise in Microsoft Word and Outlook
- While working in the physiotherapist clinic, my duties included welcoming and checking visitors, new and existing patients in and making patient bookings for new and existing patients
- Assist with the billing and insurance using the Hicaps machine to take payments and process Medicare rebates
- Maintain accurate medical records using the medical booking system TM2 and transitioning to TM3
- Answer the phone when patients, other medical clinics and others call in, make calls to reschedule appointments and to refer our clients to other medical clinics to get MRI’s or other medical reasons
- Help new patients with filling out their forms to sign up to the clinic
- Always keep the clinic clean doing spot cleans in between patients, and changing the clinic rooms after patients are done with their sessions
Crew Member
3 different McDonalds
03.2019 - 01.2020
- Preparing food and drinks. Managing delivery and mobile orders. Assembling orders and packaging take-out and delivery.
- Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and myself.
- Assisted customers at the indoor counter, kiosks and driver through stations, worked cashiers, checked orders, and relayed orders to cooks.
Education
Certificate IV - zoology
International Career Institute
01.2021
Certificate - Reptile and Venomous Snake Handling
Snake Handler
01.2021
Skills
- Communication
- Leadership
- Teamwork
- Time Management
- Problem Solving
- Organisation
- Project Management
- Complaint resolution
Languages
English
Native or Bilingual
Timeline
Customer Support Officer
Telstra
08.2024 - Current
Bird keeper
Ballarat wildlife park
01.2024 - 02.2024
Collection agent
Charter Mercantile
03.2023 - 01.2024
Receptionist
New Energy Physiotherapist
07.2021 - 12.2022
Crew Member
3 different McDonalds
03.2019 - 01.2020
Certificate IV - zoology
International Career Institute
Certificate - Reptile and Venomous Snake Handling
Snake Handler
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