Samantha Innes
Durack
Summary
Conscientious professional proactively and passionately advocating for the social and economic well-being of young individuals and families. Skilled from own life experiences at providing guidance, support and assistance. Organised and dependable candidate successful at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Community Youth Justice Officer
Territory Families
07.2023 - Current
- Conduct needs assessments to identify key areas of service needs.
- Develop and maintain relationships with community organisations and agencies.
- Facilitate outreach activities to build community awareness in addition to maintain and cultivate relationships with community members to facilitate outreach activities.
- Facilitate communication between clients and other service providers.
- Participate in meetings with stakeholders to discuss program objectives and strategies.
- Collaborate with various stakeholders to promote social services for our young people.
- Develop and maintain accurate records of programs and services.
- Provide support to social service clients in navigating available resources.
- Determine needed and relevant interventions based on each client's cognitive abilities and current needs.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Travel in twin engine aircraft to remote communities to assist young people with their youth justice matters.
- Develop and maintain relationships with community organisations and agencies.
- Provide compliance management support to young people who are subject to orders of the Youth Justice Court, Supreme Court or Parole Board.
Administration Coordinator (Team Leader)
Territory Families, Housing And Communities
12.2022 - 07.2023
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls specifically relating to Child Protection and Youth Outreach and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organised.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Maintained interdepartmental relations with other services to accomplish goals.
- Monitored work performance to satisfy requirements.
- Advised leadership on implications, key issues and relationships to interest groups and recommended courses of action.
- Coordinated and negotiated resolutions to complex problems.
- Interpreted and processed wide variety of data related to program planning and specialized needs.
- Provided leadership with objective, independent assessments and recommendations for operational policies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced Onenote as the primary source of communication within the team for supervision, updates and resources. Feedback has been quite positive.
- Continuous ability to carry out financial investigations; manage own workload and objectives, including exercising initiative, discretion, problem solving and decision making at the delegated level of responsibility.
- Welfare Group deployment to Timber Creek (TC Ellie) to approve payments for flood stricken residents under the DRFA.
- Welfare Group volunteering with Centre for National Resilience outside BAU in the Incident Management Team. Initiated procurement audits and other finance tasks.
- Established and maintained strong collaborative relationships with key public and private sector stakeholders, especially those within the Child Protection and Youth Outreach units.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Contracts Officer
Department Of Corporate And Digital Development
05.2022 - 12.2022
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
Research and Project Officer
Department Of The Chief Minister And Cabinet
06.2021 - 05.2022
- Coordinated project support of the $1.5M project on Darwin Digital Twin Proof of Concept including; writing the ministerial briefs and memorandums, preparing a full procurement exemption, consulting with the Solicitor for the Northern Territory on legal matters surrounding non-disclosure agreements for third parties in addition to financial and administration obligations.
- Created, implemented and maintained a tracking spreadsheet to capture expenditure information relating to the National Security Advisory Group (NSAG), to provide Executive with overview of the month, year and cumulative totals.
- Created and implemented a Teams document to capture all deliverables and outputs across three business units.
- Continuously meeting deadlines for projects set by senior directors and using initiative to create efficiencies.
- Established and maintained strong collaborative relationships with key public and private sector stakeholders, especially those within the NSAG.
- Developed a standard operating procedure in the form of a staff training manual to assist staff members with how our business unit operates and the administration functions within the unit.
- Assisted in the departmental surge workforce for COVID-19 Surge Workforce in both the call centre and contact tracing.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Developed and deepened relationships with key stakeholders.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Kept senior management well-informed by preparing and presenting project status reports.
- Provided secretariat assistance to administer the combined Australian Defence Force (ADF) and Northern Territory Government (NTG) consultative forum and working group communication platforms.
- Prepared high-quality written communications including memos, ministerial briefs, progress reports, file notes and briefs.
- Provided administration support in preparing procurement documents and exemptions as well as following NTG processes.
- Maintained accurate cost and budget information and applied relevant accounting principles where required.
Finance and Reporting Officer
Department Of Treasury And Finance
06.2019 - 06.2021
- Created the Disaster Recovery Funding Arrangement (DRFA) Event Activation flow chart. This was implemented and sent to the wider Northern Territory agencies and on to Council of Australian Governments (COAG).
- Managed and coordinated Commonwealth 2017-18 & 2018-19 audits with Price Waterhouse Coopers and the state 2019-20 audit with Merit Partners, involving meeting evidentiary requirements under the Natural Disaster Relief and Recovery (NDRRA) and DRFA determinations.
- Continuously met deadlines for monthly, quarterly and annual reports.
- Contributed significantly in the coordination of the annual report for the Department for 2019-20.
- Acted as the primary source for advice for key NTG agencies to ensure compliance with DRFA frameworks and the timely provision of data.
- Liaised with lead Commonwealth agencies for DRFA and their representatives to ensure the NT maximised its reimbursement under the DRFA framework.
Travel Compliance Officer
Department Of The Chief Minister And Cabinet
02.2016 - 06.2019
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed work instructions and guidelines in relation to travel autonomously, collaborated with co-workers then sought approval from manager prior to actively seeking feedback from booking officers. These work instructions and guidelines are still actively used by all booking officers and travellers agency wide and are still available through the agency intranet.
- Developed a user-friendly monthly compliance report to work in conjunction with internal and external travel audits with correct test references to the Travel Policy Framework.
- Developed a training schedule with aims and learning outcomes for all new staff with compliance improvement in mind.
- Heavy organisational involvement with 2016, 2017 and 2019 Chief Minister’s Awards for Excellence in the Public Sector.
Education
Certificate III Business Administration
Wide Bay Institute of TAFE
Bundaberg, QLD08.2005
Certificate III Tourism Operations
Wide Bay Institute of TAFE
Bundaberg, QLD04.2005
Certificate I Hospitality Operations
St Luke’s Anglican School
Bundaberg, QLD2002
Skills
- Community Outreach Programs
- Youth Supervision
- Case Notes
- Microsoft Office
- Safety and Risk Assessments
- Coping Mechanisms
- Coordinate Service Referrals
- Volunteer Scheduling
- Conduct Home Visits
- Time Management
- Report Writing
- Cultural Awareness
Timeline
Community Youth Justice Officer
Territory Families
07.2023 - Current
Administration Coordinator (Team Leader)
Territory Families, Housing And Communities
12.2022 - 07.2023
Contracts Officer
Department Of Corporate And Digital Development
05.2022 - 12.2022
Research and Project Officer
Department Of The Chief Minister And Cabinet
06.2021 - 05.2022
Finance and Reporting Officer
Department Of Treasury And Finance
06.2019 - 06.2021
Travel Compliance Officer
Department Of The Chief Minister And Cabinet
02.2016 - 06.2019
Certificate III Business Administration
Wide Bay Institute of TAFE
Certificate III Tourism Operations
Wide Bay Institute of TAFE
Certificate I Hospitality Operations
St Luke’s Anglican School
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