Samantha Ishac
Guildford,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. I maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems. A customer service representative ready to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customised solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Betts Shoes
11.2020 - 03.2023
- Developed strong rapport with customers and created positive impression of business.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Bartender Assistant
Qudos Bank Arena
02.2018 - 05.2021
- Utilised strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked ID cards and verified bar guests were of legal age.
- Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
Education
Bachelor - Social Work
Western Sydney University
Sydney, NSW03.2023
Skills
- Customer Assistance
- Computer Proficiency and Microsoft Office
- Sales floor organisation
- Register Opening and Closing
- Problem-Solving
- Retail Sales
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Cash Handling
- Goal-Driven
- Teamwork and Collaboration
Certification
WWCC - WWC1845178E
Timeline
Retail Sales Associate
Betts Shoes
11.2020 - 03.2023
Bartender Assistant
Qudos Bank Arena
02.2018 - 05.2021
Bachelor - Social Work
Western Sydney University
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