Samantha Jansen
Newstead,Qld
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
25
25
Years of professional of experienced customer service
Work History
Director
Generation Media Group
Bulimba, QLD
08.2015 - 09.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Worked independently with minimal supervision.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Senior Sales Consultant, Interior Design
Valiant Hire
East Brisbane , Qld
09.2005 - 09.2013
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Led interior design across conceptual, schematic, design development and construction document phases.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
Sales and Marketing Executive
Palm Royale Cairns
Cairns , Qld
09.1989 - 09.1994
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Organized events and product presentations related to national conferences and conventions.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
Reservations & Reception
Cairns Colonial Club
Cairns , Qld
09.1989 - 09.1992
- Worked closely with front desk to achieve full occupancy of property.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Year 12 - HSC
1988
Skills
- Charismatic Leader
- Understanding Customer Needs
- Responding to Difficult Customers
- Upselling Products and Services
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Cash Register Operations
- Answering Customer Questions
- Upbeat and Positive Personality
- Customer Service and Assistance
- Inbound and Outbound Calling
- Credit Card Payment Processing
Timeline
Director - Generation Media Group
08.2015 - 09.2020
Senior Sales Consultant, Interior Design - Valiant Hire
09.2005 - 09.2013
Sales and Marketing Executive - Palm Royale Cairns
09.1989 - 09.1994
Reservations & Reception - Cairns Colonial Club
09.1989 - 09.1992
Tintern Grammar - Year 12, HSC
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