Samantha Jobson
Nerang,QLD
Summary
Dynamic business owner with a proven track record in customer service, inventory management, and team leadership. Successfully developed marketing strategies that drove customer satisfaction and streamlined operations.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
17
17
years of professional experience
Work History
Business Owner
Sassy Nails and Supplies
Nerang, QLD
10.2021 - Current
- Managed daily operations of nail supply retail and salon services.
- Developed marketing strategies to attract new customers and retain existing ones.
- Controlled inventory levels, ordering supplies as needed for smooth operations.
- Implemented policies to maintain a safe and clean working environment.
- Resolved customer complaints promptly to ensure positive experiences.
- Established vendor relationships for sourcing quality products at competitive prices.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Nail Technician
Sassy Nails and Supplies
Nerang, QLD
01.2017 - 09.2021
- Provided manicures and pedicures using high-quality products from Sassy Nails and Supplies.
- Educated clients on nail care and maintenance for healthy nail growth.
- Maintained cleanliness and sanitation of workstations and tools to ensure safety standards.
- Scheduled appointments efficiently to optimize service flow at the salon environment.
- Provided excellent customer service through friendly interactions with clients.
- Assisted in inventory management of nail supplies and equipment for efficient operations.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Crew Member
Hungry Jacks
Nerang, QLD
01.2011 - 01.2014
- Processed customer orders efficiently at busy fast food establishment.
- Prepared food items following health and safety guidelines consistently.
- Maintained cleanliness and organization in dining and kitchen areas daily.
- Operated kitchen equipment, ensuring proper use and upkeep regularly.
- Assisted team members during peak hours to enhance service speed.
- Handled cash transactions accurately at point of sale terminal.
- Interacted with customers to understand their needs and preferences., providing friendly service and addressing inquiries promptly.
- Stocked supplies and ingredients, ensuring availability throughout shifts.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Theatre Technician
All Saints Anglican School
Merrimac, QLD
01.2012 - 10.2013
- Operated lighting and sound equipment for school performances and events.
- Set up staging and props according to production requirements and design plans.
- Collaborated with directors to achieve desired technical effects during rehearsals.
- Maintained inventory of technical equipment, ensuring readiness for each production.
- Assisted in training student volunteers on equipment usage and safety protocols.
- Completed a Certificate 3 in Stage Management
Crew member
Amcal Chemist
Nerang, QLD
01.2010 - 12.2010
- Provided exceptional customer service in a fast-paced environment.
- Handled cash transactions accurately at the register.
- Kept Shelves stocked and Clean
Education
Certificate - Nail Technology
French Beauty Academy
Robina, QLD09-2018
High School Diploma -
All Saints Anglican School
Mudgeeraba, QLD10-2013
Certificate - Stage Managment
All Saints Anglican School
10-2013
Skills
- Business operations
- Inventory management
- Marketing strategy
- Customer relationship management
- Financial reporting
- Vendor negotiation
- Organizational systems
- Team leadership
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Sales oversight
- Bookkeeping
- Employee training
- Driven and determined
- Customer service
Timeline
Business Owner
Sassy Nails and Supplies
10.2021 - Current
Nail Technician
Sassy Nails and Supplies
01.2017 - 09.2021
Theatre Technician
All Saints Anglican School
01.2012 - 10.2013
Crew Member
Hungry Jacks
01.2011 - 01.2014
Crew member
Amcal Chemist
01.2010 - 12.2010
Certificate - Nail Technology
French Beauty Academy
High School Diploma -
All Saints Anglican School
Certificate - Stage Managment
All Saints Anglican School