Samantha Kafizas

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Checked medication schedules and patient needs to enforce medication administration standards team-wide.
• Maintained detailed records of patient progress, documentation of services and case notes.

Home care cleaning duties

Maintained to the clients satisfaction

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
• Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
• Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Barista duties