Samantha Kahatapitiya
Melbourne
Summary
Highly motivated and bilingual customer service professional with extensive experience across multiple industries. Adept at delivering exceptional customer experiences, resolving complex inquiries, and fostering strong client relationships. Possesses advanced time management skills, allowing for the efficient handling of multiple tasks in fast-paced environments. Known for a proactive approach, demonstrating initiative, patience, and diligence to ensure tasks are completed with accuracy and efficiency. Thrives in dynamic settings, quickly adapting to new challenges while maintaining a commitment to excellence and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Worker
Vertilux Corporation
Keilor Park
02.2010 - Current
- Set up and operate various machines
- Assemble various components
- Order parts from main store as required
- Manual Handling
- Working in teams to complete day-to-day operations
Customer Service Representative
Coles Express
Thomastown
11.2009 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Accurately handled cash transactions while following proper cash handling procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Undertook manual handling tasks such as lifting, carrying and moving supplies and equipment.
- Environment, energy control organisation and evacuation activity, robbery handling, fire and safety
Skills
- Excellent personal interactive skills
- Thorough comprehension skills in respect of new challenges and tasks
- Comprehensive team player and participant in group decisions
- Problem solving
- Effective communication
- Time management
- Excellent Customer service skills
- General working knowledge of Occupational Health and Safety requirements
- General computer skills
Certification
- Victorian Driver's Licence
- Forklift Licence
- Food Safety Supervisory Course
- Store Management Course
- Awareness Raising Training
References
References available upon request.
Timeline
Production Worker
Vertilux Corporation
02.2010 - Current
Customer Service Representative
Coles Express
11.2009 - Current
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