Samantha Kelly
Croydon,Australia
Summary
Accomplished Project Manager with over 15 years of experience leading high-stakes projects across cybersecurity, engineering, infrastructure, automation and Telecommunications. Recognised for consistently delivering exceptional results in complex, fast-paced environments. Specialising in driving cybersecurity compliance initiatives, risk management, and operational improvements for critical infrastructure projects. Adept at managing cross-functional teams, aligning stakeholders, and consistently delivering projects on time and within budget. Committed to enhancing organisational security and operational resilience. Proven track record of successfully leading transformative projects in the telecommunications and renewable energy sectors. Highly organised professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction. Thorough team contributor with strong organisational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritising tasks and meeting deadlines. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognised for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence. Experienced project management professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success. Experienced with project lifecycle management, including initiation, planning, execution, and closure. Utilises effective communication and leadership skills to guide teams and stakeholders. Track record of applying strategic thinking and risk assessment to achieve project goals efficiently.
Overview
17
17
years of professional experience
2
2
Diploma
10
10
Certifications
Work History
Senior Project Manager
Cromarty Automation
03.2021 - Current
- Lead and deliver large-scale cybersecurity and engineering projects, including infrastructure upgrades and compliance programs, across renewable energy and industrial automation sectors
- Managed the Neoen Cybersecurity Compliance Program, overseeing audits and remediation strategies for SOCI compliance across renewable energy sites (wind and solar farms)
- Collaborated with engineers and external consultants to develop audit frameworks, gather data, and produce actionable compliance reports
- Drove risk mitigation strategies and implemented robust security measures across multiple critical sites, ensuring full adherence to national infrastructure regulations
- Oversaw budgets exceeding $5M, ensuring cost-effective delivery while meeting stringent compliance and operational requirements
- Key Achievements:
- Managed timely delivery of Neoen's SOCI compliance program.
- Spearheaded the integration of secure SCADA systems for enhanced control and cybersecurity
- Streamlined project workflows, reducing delivery timeframes by 15% without compromising quality or security
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
- Established and managed change management processes to fulfill successful project transitions.
- Partnered with project team members to identify and quickly address problems.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Championed corporate values and ethics in all project activities, setting strong example for team members and reinforcing company's reputation for integrity.
- Drove organizational change by leading implementation of strategic initiatives, achieving significant improvements in business processes and efficiency.
- Pioneered use of data analytics in project management, enabling more informed decision-making and strategic planning.
- Coordinated with regulatory bodies to ensure all projects complied with industry standards and regulations, mitigating legal and financial risks.
- Optimized team performance and project outcomes by setting clear goals and expectations, coupled with regular performance reviews.
- Successfully recovered projects at risk of failure, implementing turnaround strategies that restored client confidence and secured project objectives.
- Achieved substantial cost savings by renegotiating contracts with key suppliers and optimizing resource allocation across projects.
- Developed comprehensive risk management plans to minimize project delays and budget overruns, safeguarding project outcomes.
- Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
- Cultivated culture of innovation within project teams, encouraging exploration of new ideas and approaches to problem-solving.
- Led cross-functional teams in successful completion of multimillion-dollar projects, ensuring they met all scope, time, and budget requirements.
- Oversaw development and implementation of training programs for junior project managers, building pipeline of future leaders.
- Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
- Spearheaded adoption of sustainable practices in project execution, reducing environmental impact and promoting corporate social responsibility.
- Facilitated knowledge sharing and skill development workshops for project team members, enhancing team capabilities and project outcomes.
- Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.
- Conducted detailed post-project evaluations to identify key learnings and areas for improvement, fostering culture of continuous improvement.
- Enhanced client satisfaction and loyalty by delivering projects that consistently exceeded expectations in terms of quality, timeline, and budget.
- Streamlined project delivery timelines by implementing agile methodologies, significantly enhancing team productivity and client satisfaction.
- Enhanced team collaboration and efficiency with introduction of cutting-edge project management software.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
Project Manager, PMO
1Step Communications
11.2019 - 03.2021
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Reduced project costs through diligent budget management and cost-saving measures.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
- Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
- Championed innovation within the PMO by staying informed about industry trends and incorporating cutting-edge strategies into daily operations.
- Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
- Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Spearheaded process improvements that led to increased efficiency in project delivery timescales.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Established a culture of accountability among team members by setting clear expectations and providing regular performance feedback.
- Cultivated strong relationships with clients, leading to repeat business and positive referrals.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Identified plans and resources required to meet project goals and objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Program Manager
Telstra
12.2012 - 09.2019
- Company Overview: Facilitated successful implementation of nationwide connectivity. enterprise and government.
- Directed critical telecommunications infrastructure projects, focusing on network upgrades and large-scale NBN rollout initiatives
- Managed vendor and contractor relationships to achieve seamless solution execution.
- Designed proactive measures to enhance system integrity and minimize potential risks.
- Played a pivotal role in designing and deploying secure VPN and SCADA systems, ensuring network integrity and security
- Oversaw the successful implementation of NBN services.
- Advanced the accomplishment of major strategic goals.
- Successfully delivered a $20M NBN rollout program, enhancing network coverage and reliability
- Led strategic execution of NBN program from concept to finalization.
Call Center Team Leader
Telstra
03.2008 - 12.2012
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
- Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance.
- Improved customer satisfaction ratings by consistently providing high-quality support and addressing customer concerns in a timely manner.
- Conducted periodic surveys with customers and potential customers to increase quality.
- Prioritized team and individual goals to effectively achieve business objectives.
- Provided knowledge and resources to prepare each team member for success and top performance.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Coached and mentored team members for improved performance, resulting in increased call handling efficiency and reduced wait times.
- Promoted a culture of continuous learning, providing ongoing training opportunities and resources for call center team members.
- Adapted call center operations in response to evolving business needs, ensuring seamless transitions during periods of change and growth.
- Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Leveraged advanced problem-solving skills to address customer inquiries quickly and effectively, leading to increased satisfaction rates.
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
- Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and smoother integration into the team.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
PRINCE2 - PRINCE2
PRINCE2
Post-Graduate Certificate - Agile Methodologies
PMI
Intermediate Certificate - PMBOK
PMBOK
Graduate Certificate - PMP
PMI
Certificate IV - Civil Engineering
AIM
01.2023
Intermediate Certificate - Contract Management
AIM
03.2022
Diploma - Project Management
Telstra Learning Academy
02.2017
Diploma - Business Management
Rogan SI
04.2011
Graduate Diploma - Leadership
Rogan SI
01.2010
Skills
- Cybersecurity Frameworks: SOCI
- Cybersecurity Frameworks: NIST
- Cybersecurity Frameworks: ISO 27001
- Tools: MS Project
- Tools: Jira
- Tools: SCADA Systems
- Tools: VPNs
- Risk Mitigation: Vulnerability Assessments
- Risk Mitigation: Threat Analysis
- Leadership: Stakeholder Engagement
- Leadership: Team Leadership
- Leadership: Cross-Functional Collaboration
- Project planning
- Scope management
- Client relationship management
- Project scheduling
- Project plan development
- Cross-functional communication
- Client relations
- Training and mentoring
- Meeting facilitation
- Meeting participation
- Schedule coordination
- Cost control
- Agile methodology
- Financial administration
- Specification review
- Quality control
- Contract preparation
- Requirements gathering
- KPI tracking
- Client liaison
- Documentation management
- Project framework engineering
- Cross-functional coordination
- Technical monitoring
- Project goals and milestones
- Site plan creation
- Multi-project management
- Project management
- Critical thinking
- Problem-solving
- Team leadership
- Teamwork and collaboration
- Budget control
- Team collaboration
- Excellent communication
- Work Planning and Prioritization
- Multitasking Abilities
- Attention to detail
- Detail-oriented
- Conflict resolution
- Time management
- Relationship building
- Documentation and reporting
- Stakeholder relations
- Agile methodologies
- Creative thinking
- Customer relationship management
- Task prioritization
- Resource allocation
- Multitasking
- Phone and email etiquette
- Performance monitoring
- Cost analysis
- Written communication
- Technical presentations
- Quality assurance
- Information technology management
- Staff management
- Vendor selection
- Decision-making
- Interpersonal communication
- Status updates
- Earned value analysis
- Organizational skills
- ERP software
- Idea development and brainstorming
- Mind mapping
- Requirements writing
- Analytical thinking
- Active listening
- Customer service
- Microsoft Visio
- Production cost verification
- Gantt charts
- Procuring funding
- Asana software
- Team building
- Teamwork
- Problem-solving abilities
- Reliability
- Strategic thinking
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Complex Problem-solving
- Risk assessment
- Strategic planning
- Time management abilities
- Continuous improvement
- Adaptability
- Technical understanding
- Data analysis
- Compliance monitoring
- Risk management
- Professional demeanor
- Problem-solving aptitude
Certification
- Project Management Professional (PMP)
- Risk Management Professional (PMI-RMP)
- PRINCE2
- Contract Management
- Microsoft Certified, Azure Fundamentals – Microsoft Corporation.
- Project Management Professional (PMP) - Project Management Institute.
- Agile Certified Practitioner (PMI-ACP) - Project Management Institute.
- Program Management Professional (PgMP) - Project Management Institute.
- Certified ScrumMaster (CSM) - Scrum Alliance.
- SAFe 5 Agilist Certification - Scaled Agile, Inc.
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
- Certified Associate in Project Management (CAPM) - Project Management Institute.
- Risk Management Professional (PMI-RMP) - Project Management Institute.
- Portfolio Management Professional (PfMP) - Project Management Institute.
- Change Management Specialist (CMS) – Change Management Institute.
- Google Project Management, Professional Certificate – Coursera and Google.
- Victorian drivers licence
- First Aid Certification
- Certified Information Systems Security Professional (CISSP)
- Microsoft Office Specialist (MOS) Certification
- Certified Data Professional (CDP)
- Six Sigma Certification
- Project Management Institute Agile Certified Practitioner (PMI-ACP)
- APM Registered Project Professional (RPP) – Association for project management.
- Masters Certificate in Project Management.
- IPMA Level A®, Certified Projects Director; IPMA Level B®, Certified Senior Project Manager; IPMA Level C®, Certified Project Manager; IPMA Level D®, Certified Project Management Associate – International Project management Association.
- Certified SOCI Practitioner
- SAFe 4/5 Agilist (SAFe-AG/SA) – Scaled Agile, Inc.
- IT Infrastructure Library Expert/Master (ITIL Expert/Master) – AXELOS Global Best Practice.
- Certified Data Privacy Solutions Engineer(CDPSE)-ISACA.
- Risk Management Professional (PMI-RMP) – Project Management Institute.
- Lean Six Sigma Black Belt Certification – including IASSC and ASQ.
- Certified Information Systems Security Professional (CISSP)
- Professional in Business Analysis (PMI-PBA) – Project Management Institute.
- Cisco Certified Network Associate (CCNA)/Cisco Certified Network Professional (CCNP) Enterprise - Cisco Systems, Inc.
- Information Technology Infrastructure Library v3/v4 Foundation Certificate(ITIL v3/v4 Foundation)-AXELOS Global Best Practice.
- Professional Scrum Master (PSM) - Scrum.org.
- Lean Six Sigma Yellow Belt Certification – IASSC Lean Six Sigma Yellow Belt Exam.
- Certified Supply Chain Professional (CSCP)
- Autodesk Certified Professional (ACP)
- AWS Certified Solutions Architect – Amazon Web Services.
- Google IT Support Professional Certificate
- VMware vSphere Foundations VCP-DCV VMware.
- Amazon Web Services (AWS) Certified Solutions Architect
Timeline
Senior Project Manager
Cromarty Automation
03.2021 - Current
Project Manager, PMO
1Step Communications
11.2019 - 03.2021
Program Manager
Telstra
12.2012 - 09.2019
Call Center Team Leader
Telstra
03.2008 - 12.2012
PRINCE2 - PRINCE2
PRINCE2
Post-Graduate Certificate - Agile Methodologies
PMI
Intermediate Certificate - PMBOK
PMBOK
Graduate Certificate - PMP
PMI
Certificate IV - Civil Engineering
AIM
Intermediate Certificate - Contract Management
AIM
Diploma - Project Management
Telstra Learning Academy
Diploma - Business Management
Rogan SI
Graduate Diploma - Leadership
Rogan SI
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