Samantha Kennedy
Emerald,QLD
Summary
Experienced in front office operations, excelling at efficiently managing high-volume environments while maintaining a poised demeanor. Strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Professional in appearance and demeanor, expertly completing assigned tasks with a focus on quality. Dependable and quick-learning, an effective communicator and organizer. Proactive and goal-oriented with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/float attendant
City cave health and wellness centre
11.2024 - 01.2025
- Collaborated with team members to address customer needs.
- Handled processing of massage rebates efficiently.
- Organizing essential work documents consistently.
- Scheduled appointments by responding to calls quickly and effectively.
- Designing marketing advertisements.
- Consistently exceeded customer service
- Handled Epos machine operations to ensure seamless transaction processing.
- Upheld exceptional standards of cleanliness and hygiene in dynamic settings.
- Implement safety measures for all personnel and guests.
- Maintained compliance with established WHS procedures.
- Leveraged technology tools, including Word, Excel, Xero, and data spreadsheets, for efficient workflow management.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Hairdressing Apprentice
Blonde By Design
01.2022 - 01.2024
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Contributed to a clean and organized work environment by maintaining proper sanitation of tools and workstations.
- Collaborated with senior stylists on complex procedures for optimal results and skill development.
- Assisted in boosting salon revenue by promoting and selling hair care products to customers.
- Developed strong time management skills by balancing multiple appointments and tasks simultaneously.
- Answered telephone calls to provide information and schedule new appointments.
- Educated customers on products to maximize benefits.
- Increased client return rate by building rapport through friendly conversation and professional demeanor.
- Expanded knowledge of current industry trends and techniques through continuous education and research.
- Used social media platforms to promote salon and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Customer service
Hungry jacks
01.2020 - 01.2022
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Collaborated with team members to introduce new menu items, driving increased interest from regular customers.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Mathematics extension, English, Science, Humanities and Social Sciences, Health and physical education, Technology, DIT, Entrepreneurship, Food Studies, The Arts, Music, Problem Solving
Murrumba State Secondary College
Murrumba Downs QLDGrade 12 Graduation Certificate - Cert III in Hairdressing, Cert III in Business, General Mathematics, Essential English
North Brisbane Trade College
Scarborough01.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Administrative support
- Schedule management
- Professional demeanor
- Office equipment operations
- Phone etiquette
- Positive and professional
Qualifications And Certificates
- CPR Training
- Knife license – Food studies
- Cert II in Sport and Recreation
- Cert III in Hairdressing
- Cert III in Business
- Responsible Service Of Alcohol Certification
- General Mathematics
- Grade 12 Graduation Certificate
Personal Information
Date of Birth: 01/11/05
Certification
Certificate III in business
Responsible services of alcohol
Timeline
Receptionist/float attendant
City cave health and wellness centre
11.2024 - 01.2025
Hairdressing Apprentice
Blonde By Design
01.2022 - 01.2024
Customer service
Hungry jacks
01.2020 - 01.2022
Certificate III in business
Responsible services of alcohol
Mathematics extension, English, Science, Humanities and Social Sciences, Health and physical education, Technology, DIT, Entrepreneurship, Food Studies, The Arts, Music, Problem Solving
Murrumba State Secondary College
Grade 12 Graduation Certificate - Cert III in Hairdressing, Cert III in Business, General Mathematics, Essential English
North Brisbane Trade College
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