Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
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Samantha Killorn

New Westminster,BC

Summary

An extremely hard-working Bakery Supervisor who will tackle any task head on with exemplary output. The ability to manage a high-volume workplace by delivering outstanding service and revel in new challenges that offer the chance to expand on my skills. A career built on a reputation of efficiency, outstanding communication and attention to detail with a drive for results without jeopardising service or quality. Naturally positive and proactive with a proven track record for handling multiple requests in a fast paced successful team.

Overview

15
15
years of professional experience

Work History

Bakery Supervisor/ Cake and Pastry Decorator

Fratelli European Bakery
08.2018 - Current


  • Demonstrates leadership by setting the pace and communicating effectively
  • Engaging with new and repeat customers and ensuring an outstanding interaction each time
  • Cash and Eftpos handling including daily till count and balance
  • Product quality control
  • Pastry chef and cake decorating duties
  • Managing customer enquiries/ orders
  • Complaint handling and problem solving
  • Knowing and learning different skill sets to be an all-rounder within the bakery.

Travel Consultant

Flight Centre
01.2016 - 07.2018
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Ensuring all legal requirements for customer requests are satisfied.
  • Customer database management
  • Courier management
  • Customer enquiries in person & via telephone/email
  • Complaint resolutions
  • Travel Visa applications
  • Achieving Monthly targets and KPI’s

Sales Support

Telstra Business Centre Brisbane North
01.2013 - 01.2016
  • Processing customer orders across multiple product ranges and high security platforms
  • Engaging with customers and ensuring outstanding interactions each and every time
  • Ensuring all legal requirements for customer requests are satisfied
  • Stock control and invoicing
  • Customer database management
  • Courier management
  • Managing incoming calls
  • Customer enquiries and problem solving

2IC Fruit & Vegetable Department

Coles Group
01.2009 - 01.2013
  • Team management (6-10)
  • Customer service including complaints
  • Contributing to store and personal development
  • Implementing procedure and policies
  • Stock control including stock take and ordering.

Education

Certificate 3 Travel and Tourism -

Flight Centre Travel Academy
2016

Certificate 3 Business Administration -

Wise Education Group
2015

Skills

  • Excellent communication skills – Both written and oral
  • Natural problem solver – Will work around road blocks to ensure customer expectations are delivered
  • Ability to output excellent quality of work in an autonomous environment
  • Confident in adapting to new concepts and ideas
  • Exceptional leadership skills
  • Equipment Maintenance

References

Marco Cornale Business Owner - Fratelli European Bakery

604 255 8926

fratellibakery97@gmail.com


Kelly Hopkins Store Manager - Vancouver  Flight Centre

604 338 8314


Lauren Durant Store Manager - Everton Park Flight Centre 

0434 834 958


Additional Information

Permanent Resident of Canada.

Timeline

Bakery Supervisor/ Cake and Pastry Decorator

Fratelli European Bakery
08.2018 - Current

Travel Consultant

Flight Centre
01.2016 - 07.2018

Sales Support

Telstra Business Centre Brisbane North
01.2013 - 01.2016

2IC Fruit & Vegetable Department

Coles Group
01.2009 - 01.2013

Certificate 3 Travel and Tourism -

Flight Centre Travel Academy

Certificate 3 Business Administration -

Wise Education Group

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Samantha Killorn