Summary
Overview
Work History
Skills
Timeline
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Samantha Knight

Logan Reserve ,QLD

Summary

Dynamic Leasing Consultant with proven expertise in customer service and property management. Skilled in lease agreements and property marketing, I excel at enhancing tenant satisfaction and building rapport. Successfully facilitated smooth move-ins and conducted market research, ensuring compliance with fair housing regulations while maintaining positive landlord-tenant relationships.

Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Overview

1
1
year of professional experience

Work History

Mental Health Disability Support Worker

CCG
02.2025 - Current
  • Drove clients safely to social activities and appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Kept accurate records for client files and handled related paperwork.

Leasing Consultant

Remax
06.2024 - 09.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Property Manager

Browns Plains Realestate
03.2024 - 06.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Lease agreements
  • Fair housing policies
  • Customer service expertise
  • Phone and email etiquette
  • Leasing and sales
  • Telephone and email etiquette
  • Application processing
  • Property tours
  • Sales techniques
  • Lease renewals
  • Background checks
  • Property marketing
  • Property tours and inspections
  • Property management
  • Property management knowledge
  • Property inspections
  • Maintenance requests
  • CPR
  • FIRST AID
  • Blue and Yellow Card
  • Full license

Timeline

Mental Health Disability Support Worker

CCG
02.2025 - Current

Leasing Consultant

Remax
06.2024 - 09.2024

Property Manager

Browns Plains Realestate
03.2024 - 06.2024

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Samantha Knight