Samantha Kolberg
Data Management, Human Resources And Cyber Security Specialist
Boondall
Summary
Seasoned professional with a robust background spanning Human Resources, Asset Management and Data Analysis, complemented by extensive experience in data extraction, database CRM designed repair. Demonstrated expertise in government operations and private sector telecommunications, including CCTV installation and security analysis. Proven track record in intrusion prevention and cybersecurity, underscoring a strong commitment to protecting organizational assets and information. Adept at leveraging data driven insights to enhance operational effeicency and strategic decision making across various industries
Overview
26
26
years of professional experience
1
1
Certification
Work History
Data Retrieval and Systems Access Specialist
Queensland State Government
01.1999 - 01.2007
- Extracted and analysed large datasets from government databases to support various departmental projects and decision-making processes
- Interpreted complex data to provide insights and recommendations to improve operational efficiency and service delivery
- Ensured the accuracy and integrity of extracted data, maintaining confidentiality and compliance with data protection regulations
- Collaborated with cross-functional teams to deliver data-driven solutions that aligned with departmental goals.
- Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
- Implemented process improvements to expedite patient flow, reducing bottlenecks and enhancing overall efficiency.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Coordinated seamless transitions between different levels of care within the organization by maintaining open communication channels among all stakeholders involved in the process.
- Assisted in the development of policies and procedures related to patient access, ensuring compliance with regulatory requirements and industry best practices.
Asset Management Coordinator
Queensland Government
01.1999 - 01.2007
- Utilised database extraction and programming skills to locate and recover lost assets across various government locations
- Improved asset tracking and management processes, ensuring greater accountability and reducing losses
- Successfully identified and retrieved assets, leading to increased revenue through their subsequent sale
- Developed reports and dashboards to monitor asset status and streamline asset management operations.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Managed vendor relationships to negotiate contracts, ensuring optimal pricing and service quality for the organization.
- Collaborated with IT teams to integrate asset management software into existing infrastructure, streamlining workflows and enhancing data visibility.
- Developed comprehensive asset management policies and procedures, establishing clear guidelines for organizational compliance.
- Championed continuous improvement initiatives within the Asset Management department, resulting in streamlined processes and increased efficiency.
- Ensured regulatory compliance by staying current on industry standards and updating internal policies accordingly.
- Demonstrated understanding of legal issues around asset use and created solutions that served business, creative, and legal requirements.
- Created case studies and user stories and reported user acceptance testing to identify and prioritize requirements and workflow.
- Implemented a robust tagging system for physical assets, simplifying identification, tracking, and reporting capabilities.
- Maintained accurate records of all company-owned assets through diligent documentation practices.
- Trained staff on proper asset handling techniques, reducing instances of damage or loss while improving overall efficiency.
- Coordinated cross-functional teams to ensure seamless acquisition, deployment, and disposal of assets throughout their life cycle.
- Mitigated risk associated with aging assets by proactively identifying vulnerabilities and addressing them in a timely manner.
- Fostered strong communication channels between departments involved in the procurement process.
- Developed and maintained asset metadata models and incorporated unique requirements in compliance with industry standards.
Advanced Data Retrieval and Systems Access Specialist (Parliamentary Purposes)
Queensland Government
01.1999 - 01.2007
- Extracted and curated data specifically for use in parliamentary reports, inquiries, and decision-making processes
- Ensured that data provided was accurate, relevant, and tailored to meet the specific needs of parliamentary committees and stakeholders
- Played a key role in supporting government transparency and accountability by delivering precise and well-documented data to parliament
- Worked closely with senior officials and departmental heads to ensure data integrity and compliance with legal and procedural requirements.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Coordinated seamless transitions between different levels of care within the organization by maintaining open communication channels among all stakeholders involved in the process.
- Conducted regular audits of electronic health records, ensuring that all required documentation was up-to-date and accurate.
- Addressed concerns raised by patients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
- Implemented process improvements to expedite patient flow, reducing bottlenecks and enhancing overall efficiency.
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
- Improved client access to resources by implementing efficient scheduling and appointment systems.
Elite Dialogue Facilitator & Influencer Interviewer
Ms Samantha Jane
1 2024 - Current
- Content Creation: Developed and produced engaging podcast episodes that attracted a broad and diverse audience, contributing to significant growth in listenership
- Audience Growth: Expanded the podcast's reach by listening in US and Australia, leveraging strategic marketing and high-profile guest appearances
- Networking & Relationship Building: Built and maintained strong professional relationships with celebrities and business leaders, enhancing the podcast's credibility and influence
- Advanced Communication Skills: Crafted insightful questions and facilitated meaningful conversations that resonated with a wide audience, demonstrating strong verbal and interpersonal skills.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Freelance Photographer & Web Developer
Self-Employed
01.2010 - 01.2024
- Managed all aspects of a freelance photography and web development business
- Developed user-friendly websites for small businesses
- Capturing high-quality images for various events, ensuring client satisfaction
- Built strong relationships with clients through consistent communication and exceptional service.
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Network and Security Systems Specialist
Self-Employed
01.2010 - 01.2023
- As a Network and Security Systems Specialist, I have extensive experience in designing, installing, and optimizing comprehensive security and telecommunication infrastructures for businesses
- My expertise covers a wide range of responsibilities, including: CCTV System Installation and Programming, Telecommunications and Network Cabling, Equipment Procurement and Configuration, Training and Knowledge Transfer.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime with proactive maintenance and routine system checks.
- Designed custom applications as needed, improving workflow efficiency and overall productivity within the organization.
- Managed vendor relationships effectively, negotiating contracts and monitoring service delivery to ensure optimal support conditions were maintained.
- Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
- Implemented system upgrades to maintain optimal performance levels and accommodate business growth.
- Enhanced security measures, protecting sensitive data from potential breaches.
- Collaborated with cross-functional teams to develop customized solutions for unique business needs.
- Assisted in the selection of new technology tools, ensuring alignment with organization objectives and budget constraints.
- Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
- Maintained a strong understanding of industry trends in order stay abreast developments related field continuously improve upon knowledge skillsets required excel professionally within role position held company employed currently works any given moment t
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Modeled system usage patterns to determine training protocols and educational material guidelines.
- Set system metrics and thresholds to maintain proper operational continuity.
- Delivered end-user training sessions to ensure proper utilization of systems and maximize productivity gains.
Human Resources Client Relations Specialist
Queensland State Government
01.1999 - 01.2007
- Provided high-quality customer service to government employees, assisting with inquiries related to HR policies, benefits, and procedures
- Managed and resolved employee concerns, ensuring a positive and supportive workplace environment
- Coordinated with various departments to facilitate smooth HR processes, including onboarding, training, and employee relations
- Maintained accurate records and ensured compliance with HR regulations and standards.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Logged call information and solutions provided into internal database.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Championed process improvements by analyzing workflows, recommending changes, and monitoring results postimplementation.
- Coordinated events and presentations for key clients, showcasing products and services that aligned with their goals and objectives.
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Facilitated successful contract negotiations, securing profitable deals for both the company and its clients.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Assessed client feedback data to identify trends and opportunities for continuous improvement efforts across the organization.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
- Collaborated with cross-functional teams to deliver exceptional client experiences and drive business growth.
- Leveraged industry knowledge to provide valuable insights on market trends and competitor offerings, ensuring clients received the best possible advice.
- Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements.
- Implemented proactive outreach campaigns to maintain open lines of communication with clients between transactions.
- Resolved complex client issues through diligent research and collaboration with internal resources.
- Built strong relationships with clients through effective communication and consistent followup.
- Conducted regular reviews of client accounts, identifying opportunities for upselling or additional support services.
Education
Certificate 3 Telecommunications - Computer Networking And Telecommunications
Queensland Tafe
Brisbane, QLD 04.2001 -
No Degree - Security
Security Provider License
Queensland 04.2001 -
No Degree - Fibre Optics, Software And Installation
Tafe
Queensland 04.2001 -
Skills
Customer Service Excellence: Adept at understanding customer needs and providing tailored solutions
Certification
Certificate III in Telecommunications, 2012
Mediaa & communication Experience
Elite Dialogue Facilitator & Influencer Interviewer, Host of "Ms Samantha Jane", 2024, Present, Interviewed High-Profile Guests: Conducted in-depth interviews with influential figures, including JT Foxx - World's #1 Wealth and Business Coach, Caroline Stanbury, and Sergio Carrallo from The Real Housewives of Dubai., Content Creation: Developed and produced engaging podcast episodes that attracted a broad and diverse audience, contributing to significant growth in listenership., Audience Growth: Expanded the podcast's reach by listening in US and Australia, leveraging strategic marketing and high-profile guest appearances., Networking & Relationship Building: Built and maintained strong professional relationships with celebrities and business leaders, enhancing the podcast's credibility and influence. Including Joe Foster the Founder of Reebok and his wife Julie Foster, Advanced Communication Skills: Crafted insightful questions and facilitated meaningful conversations that resonated with a wide audience, demonstrating strong verbal and interpersonal skills.
References
Joanne Kyles
Data Management Specialist
QLD Government
0431748977
Retina Gouma
Personal Assistant 2022-2023
04344290520
Timeline
Freelance Photographer & Web Developer
Self-Employed
01.2010 - 01.2024
Network and Security Systems Specialist
Self-Employed
01.2010 - 01.2023
Certificate 3 Telecommunications - Computer Networking And Telecommunications
Queensland Tafe
04.2001 -
No Degree - Security
Security Provider License
04.2001 -
No Degree - Fibre Optics, Software And Installation
Tafe
04.2001 -
Data Retrieval and Systems Access Specialist
Queensland State Government
01.1999 - 01.2007
Asset Management Coordinator
Queensland Government
01.1999 - 01.2007
Advanced Data Retrieval and Systems Access Specialist (Parliamentary Purposes)
Queensland Government
01.1999 - 01.2007
Human Resources Client Relations Specialist
Queensland State Government
01.1999 - 01.2007
Elite Dialogue Facilitator & Influencer Interviewer
Ms Samantha Jane
1 2024 - Current
Similar Profiles
Dylan Knight SandsDylan Knight Sands
Community Recovery Worker at Queensland State GovernmentCommunity Recovery Worker at Queensland State Government
Gretchen MarksGretchen Marks
Senior Communications Adviser, Infrastructure Delivery at Queensland State Government: Dept. of Transport and Main Roads (TMR)Senior Communications Adviser, Infrastructure Delivery at Queensland State Government: Dept. of Transport and Main Roads (TMR)
Scott MilneScott Milne
Administration Officer at Queensland State Government, Department of Children, Youth Justice and Multicultural AffairsAdministration Officer at Queensland State Government, Department of Children, Youth Justice and Multicultural Affairs
Jacob MathewJacob Mathew
Software Engineer at Inmarket Systems Pty LtdSoftware Engineer at Inmarket Systems Pty Ltd
Daniel TinseyDaniel Tinsey
Head of Boarding House at St. Joseph's Nudgee CollegeHead of Boarding House at St. Joseph's Nudgee College