Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Timeline
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SAMANTHA LAAG

SAMANTHA LAAG

Reedy Creek,Australia

Summary

Versatile and experienced retail manager with over 16 years of practical hands-on experience. Skilled in effectively handling multiple tasks in fast-paced environments. Known for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Experienced in managing back office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

37
37
years of professional experience

Work History

Store Manager

James Lane Furniture
Robina, QLD
05.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Averaged 60% increase in sales since commencement in 2022.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers
  • Awarded top store nationwide 2023.

Retail Manager

Priceline Pharmacy Robina (Upper)
Robina, Qld
01.2016 - 01.2022
  • Company Overview: (Douglas Chemist Group P/L)
  • Maintained clean, adequately stocked and organised store by streamlining daily operations and introducing new procedures
  • Oversaw employee performance, trained team members in successful strategies to meet customer service and sales targets
  • Rostering for up to 30 staff members, including annual leave requirements
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Controlled store inventory and reviewed cash handling and operational reports
  • Followed detailed directions from company management to complete daily, weekly & monthly paperwork, data entry, banking and reporting requirements
  • General office administrative and phone duties
  • (Douglas Chemist Group P/L)

Interior Designer

Interior Motives P/L
Bundall, Qld.
01.1999 - 01.2006
  • Interfaced effectively with design team members, including contractors and vendors to resolve issues and discuss ideas
  • Developed elevations, floor plans, color palette selections, and material boards for review and presentation
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Participated in furniture selection and documentation of specifications.
  • Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
  • Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
  • Presented compelling design proposals to clients, securing new projects and repeat business.
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
  • Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.

Assistant to Cruise Director

MV Leisureworld, Singapore
Singapore
01.1996 - 01.1997
  • Programmed on board entertainment and activities including Karaoke, Bingo, nightly 2 hour Show on the main stage
  • Work scheduling for approx
  • 50 team members to cover all activities
  • Administration assistance to Cruise Director
  • MC and vocal performance

PA to Financial Controller

Christmas Island Resort
Christmas Island
01.1995 - 01.1996
  • All aspects of administration assistance to Financial Controller, including diary appointments and phone calls
  • Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
  • Organized and detail-oriented with a strong work ethic.

Design Assistant

Kingsman-McGhie Int Design
Ashmore, Qld.
01.1993 - 01.1995
  • This team later split and became Interior Motives whom I went back to work for after spending time overseas
  • Work duties were fairly similar

Exec Secretary

The Country Club, Sanctuary Cove
Hope Island, Qld.
01.1990 - 01.1993
  • Assisted in event planning and execution for company functions and Golf Tournaments including Aust Gold Cup (Make a Wish charity), Ian Baker-Finch Charity Pro-Am (televised) and Walker Cup.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Design Assistant

Valma Pugh Interiors
Clayfield, Qld.
01.1988 - 01.1990
  • Providing assistance to 3 Interior Designers, including research, selections, correspondence, phone calls and general running around
  • Customer service and sales and general maintenance of large furniture Showroom and Art Gallery

Education

BEAUMONT SCHOOL OF INTERIOR DECORATING & DESIGN

Diploma - Retail Management

TAFE NSW
03.2014

DIPLOMA OF RETAIL MANAGEMENT -

TAFE NSW
09.2012

Skills

  • Customer Service
  • Store Merchandising
  • Retail Inventory Management
  • Recruiting and Hiring
  • MS Office proficient
  • Report Generation
  • Problem-Solving
  • Multitasking and Organization
  • Store operations

Accomplishments

  • Achieved the #1 national store ranking within 2 years.

Hobbies and Interests

  • Singing/music
  • Painting
  • Spending time with my family and pet whippets.

References

  • Marjolein Oram, Catchment Management Officer, Gold Coast City Council, 0439 226010
  • Davinder Bansal, Pharmacist, Priceline Robina (Upper), 0414 928 980
  • Carole Hastie, Interior Designer/Owner, Interior Motives Pty Ltd, 0755 203 434

Timeline

Store Manager

James Lane Furniture
05.2022 - Current

Retail Manager

Priceline Pharmacy Robina (Upper)
01.2016 - 01.2022

Interior Designer

Interior Motives P/L
01.1999 - 01.2006

Assistant to Cruise Director

MV Leisureworld, Singapore
01.1996 - 01.1997

PA to Financial Controller

Christmas Island Resort
01.1995 - 01.1996

Design Assistant

Kingsman-McGhie Int Design
01.1993 - 01.1995

Exec Secretary

The Country Club, Sanctuary Cove
01.1990 - 01.1993

Design Assistant

Valma Pugh Interiors
01.1988 - 01.1990

BEAUMONT SCHOOL OF INTERIOR DECORATING & DESIGN

Diploma - Retail Management

TAFE NSW

DIPLOMA OF RETAIL MANAGEMENT -

TAFE NSW
SAMANTHA LAAG