Summary
Overview
Work History
Skills
Certification
Timeline
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Samantha Laspatzis

Summary

5 years of experience in administrative and client-facing industries, a detail-oriented team player with strong organizational skills and talent for thinking in the bigger picture, applying creative and reliable methods to the role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Administrator / Tender Coordinator

Johnstaff NSW
02.2023 - Current
  • General office management for 80+ team members, including maintenance of kitchen / office, provision of IT assistance, scanning / filing, meeting room facilitation and WHSE compliance.
  • Collaborated and coordinated with Project Directors and NSW Principal to prepare, collate and submit tenders and bids for government and private clients.
  • Managed company schedule to coordinate calendar and arrange travel for NSW team, including airfare, hotel and ground transportation.
  • Worked alongside CEO and CIO compiling spreadsheets and databases to track, analyse, and report on administrative and business deadlines
  • Drafted agendas and generated documents to facilitate leadership and executive meetings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and maintained monthly staff meeting presentations.
  • Facilitated inductions for new hires according to human resources procedures.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Reviewed and recorded expenses and invoices, liaising with accounts for company credit card reconciliation and necessary payments.
  • Increased office participation in special events with detailed calendars and invitations, fostering office culture.
  • Facilitated NSW team trainings on monthly expense procedures and MS 365 Suite usage.
  • Performed event coordination for business development events, seminars and gatherings.

Client Advisor

Louis Vuitton
04.2022 - 06.2023
  • Represent Louis Vuitton as an ambassador of the brand, ensuring clients needs are met.
  • Engage with clients to develop long term relationships and create brand loyalty.
  • Create, maintain, and enter vital information into databases.
  • Elevate sales seamlessly to meet established store targets.
  • Resolve clients complaints regarding sales and services.
  • Monitor client preferences to determine focus of sales efforts.
  • Ensuring optimal client experience through unparalleled customer service.

Online Fitness Coach

Self Employed
04.2021 - 05.2023
  • Client base of 20+, servicing in person and online.
  • Developed and delivered presentations to educate clients on topics related to coaching.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business - easily adaptive to personality types.
  • Monitored budget and expenditures, keeping business expenses within budget.
  • Supported client growth through 1:1 mentorship, attention to detail and personalised course curation.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.

Assistant Manager

Plus Fitness
02.2018 - 10.2022
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Liaising with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Skills

  • Technical Support
  • Business Administration
  • Strategic Planning
  • Office Management
  • Professional Correspondence
  • Deadline Adherence
  • Multiple Priorities Management
  • Calendar Management

Certification

Certificate III in Fitness

Certificate IV in Fitness

First Aid & CPR

Timeline

Team Administrator / Tender Coordinator

Johnstaff NSW
02.2023 - Current

Client Advisor

Louis Vuitton
04.2022 - 06.2023

Online Fitness Coach

Self Employed
04.2021 - 05.2023

Assistant Manager

Plus Fitness
02.2018 - 10.2022

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Samantha Laspatzis