Samantha Lemon
Bendigo,VIC
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Front of House/ Hostess/ Supervisor in Training
Botanical Hotel Bendigo
09.2019 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Narrandera High School
Narrandera, NSW12.2010
Skills
- Seating Assignment Preparation
- Phone Inquiries
- Cleaning and Sanitation
- Food Preparation and Safety
- Special Dietary Requirements
- Plates Presentation
- Dining Crew Workflow Optimization
- Hospitality Service Expertise
- Train Staff
- Guest Experience Management
- Price Memorization
- Check Payment Processing
References
Owner Botanical Hotel Bendigo
Sally Gebert- 0422162798
Duty Manger
Isaac Heritage- 0490740909
Timeline
Front of House/ Hostess/ Supervisor in Training
Botanical Hotel Bendigo
09.2019 - Current
High School Diploma -
Narrandera High School
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