Samantha Little
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Team Leader - Community Services
Nexus Inc.
11.2018 - Current
- Maintaining database systems to track and analyze operational data and funding allowances.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to clients, staff and stakeholders.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Conducted regular reviews of operations and identified areas for improvement.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Increased client satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Collaborated with internal and external providers to establish shared goals and ensure alignment across teams.
Pharmacy Manager
Chemist Warehouse
02.2016 - 10.2018
- Developed positive relationships with both customers and colleagues fostering a collaborative work environment.
- Implemented systems that reduced medication errors significantly within the pharmacy operations.
- Successfully negotiated client contract renewals to create increased revenue.
- Optimized inventory organisation and upkeep procedures.
- Communicated effectively with patients, ensuring that medical information was confidentially maintained.
Administrative Assistant
Department Of Justice
02.2015 - 02.2016
- Built and maintained excellent stakeholder relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Managed department budgets and generated financial reports for management review.
- Delivered excellent service through prompt responses to staff, offenders and stakeholder inquiries, addressing concerns effectively, and building strong relationships.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Executed record filing systems to improve document organization and management.
- Created and maintained databases to track and record offender data.
- Developed strategies to streamline and improve office procedures.
Education
Diploma of Leadership And Management
Global Net Academy
Hobart03.2024
Bachelor of Criminology And Criminal Justice -
Griffith University
Gold Coast, QLD06.2016
Skills
- Performance Management
- Negotiation and Conflict Resolution
- Staff Training and Development
- Administration and Reporting
- Work Planning and Prioritization
- Financial Management and Cost Control
- Organizational Structuring
Timeline
Team Leader - Community Services
Nexus Inc.
11.2018 - Current
Pharmacy Manager
Chemist Warehouse
02.2016 - 10.2018
Administrative Assistant
Department Of Justice
02.2015 - 02.2016
Diploma of Leadership And Management
Global Net Academy
Bachelor of Criminology And Criminal Justice -
Griffith University