Summary
Overview
Work History
Education
Skills
Timeline

Samantha Long

Inala, Brisbane,QLD

Summary

Proven leader at Woolworths Group, adept in staff management and process optimization, enhancing operational efficiency and customer satisfaction. Skilled in employee training and task delegation, consistently achieving goals through strategic planning and team development. Demonstrates exceptional problem-solving abilities, contributing to significant improvements in team performance and service quality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

Online Supervisor

Woolworths Group
08.2022 - Current
  • Analyzed customer feedback data to identify recurring issues for proactive resolution and continuous improvement initiatives.
  • Conducted regular performance evaluations of team members, providing constructive feedback for professional growth opportunities and career advancement potential within the organization.
  • Instituted best practices for online customer service excellence through ongoing policy updates and procedural refinements based on real-time feedback analysis results from users interactions experiences across various platforms.
  • Monitored key performance indicators, identifying areas of improvement to maximize overall efficiency.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Team Member

Woolworths Group
10.2017 - Current
  • Assisted customers in selecting merchandise best suited to needs.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Learned all required tasks quickly to maximize performance.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Worked across the store in all departments including Groceries, Online, Fresh convenience (including deli and bakery), Frontend (smokeshop).

Teacher's Assistant

Forest Lake State School
09.2023 - 09.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Mentored and tutored individual students needing additional help.

Teacher's Assistant

Falgstone State School
06.2023 - 08.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Mentored and tutored individual students needing additional help.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Maintained safety and security by overseeing students in recess environments.

Assistant Deli Manager

Woolworths Group
02.2009 - 10.2017
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Served as an integral part of the management team, actively participating in meetings to discuss operational updates, challenges, or achievements.
  • Controlled freshness of products by rotating and removing out of code merchandise.

Deli Manager

Woolworths Group
03.2014 - 05.2015
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set schedules for staff by planning and designating shifts and hours.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.

Assistant Produce Manager

Woolworths Group
10.2012 - 10.2013
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
  • Assisted customers with produce questions.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Coached and mentored new team members.

Education

Certificate III - Education Support

Strategix
06.2023

Year 12 Certificate -

Corinda State High School, Corinda, QLD
12.2005

Skills

  • Employee Training
  • Task Delegation
  • Goal-Oriented
  • Staff Management
  • Processes and procedures

Timeline

Teacher's Assistant - Forest Lake State School
09.2023 - 09.2023
Teacher's Assistant - Falgstone State School
06.2023 - 08.2023
Online Supervisor - Woolworths Group
08.2022 - Current
Team Member - Woolworths Group
10.2017 - Current
Deli Manager - Woolworths Group
03.2014 - 05.2015
Assistant Produce Manager - Woolworths Group
10.2012 - 10.2013
Assistant Deli Manager - Woolworths Group
02.2009 - 10.2017
Strategix - Certificate III, Education Support
Corinda State High School - Year 12 Certificate ,

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Samantha Long