Summary
Overview
Work History
Education
Skills
Certification
REFERENCES
Timeline
Generic

Samantha Lowe

Summary

My goal is to contribute and provide value to the company I work for. I am wanting to continue to learn and grow in a rewarding career. I am a passionate individual with drive and dedication and always willing to take on feedback to further my development. I believe I have a strong work ethic and a can-do, positive attitude, this can be done autonomously or within a team and I am always showing pride within my work.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Telstra
05.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Interviewed , onboarding and training of new hires
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Consultant

Telstra
03.2022 - 05.2023
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and in person to deliver the best outcome.
  • Manged customer complaints In a professional and timely manner.
  • Worked closely with leadership to gain further knowledge, understanding and ways to develop within the company

Customer Advisor

Telstra
07.2020 - 03.2022

Sales Assistant

Banjos Bakery And Cafe
09.2019 - 07.2020
  • General sales.
  • Opening and closing of the store
  • Assisting Bakers with set up of food displays
  • Barista Trained
  • Worked well under pressure in a small yet busy environment
  • Covid practices
  • Supported store management with administrative tasks such as scheduling booking orders and fulfilling with a timely manner
  • Managed efficient cash register operations.

Cashier

McDonald's Restaurant
05.2016 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Showed flexibility in all areas of the business by being trained in customer service, Kitchen, McCafe, Crew Trainer and Maintenance.
  • Safe Food handling and OHS

Education

High School Diploma -

Launceston College
Launceston, TAS
12.2015

Skills

  • Problem-Solving
  • Customer Service and Engagement
  • Customer Service Management
  • Stock management
  • Hiring and Training
  • Strategic Planning
  • Retail Operations
  • Regulatory Compliance
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Relations
  • Attention to Detail

Certification

  • Certificate III Retail and Management - 2019

REFERENCES

Rhiannan Thompson

Store Manager Capalaba Telstra

0404491147


Zoya Turedi

0431087289

Operations Manager Carindale Telstra






Timeline

Assistant Store Manager

Telstra
05.2023 - Current

Consultant

Telstra
03.2022 - 05.2023

Customer Advisor

Telstra
07.2020 - 03.2022

Sales Assistant

Banjos Bakery And Cafe
09.2019 - 07.2020

Cashier

McDonald's Restaurant
05.2016 - 05.2019

High School Diploma -

Launceston College

Similar Profiles

CREATE PROFILE
Samantha Lowe