Samantha Lyons

Oversee day-to-day operations of the Rex Melbourne network to ensure safe and on-time performance

KEY RESPONSIBILITIES

• Manage the on-time departure and arrival of passenger aircraft
• Responsible for the efficient use of resources and staff to ensure optimal performance/resource management
• Liaise with key internal and external stakeholders including network operations, ramp staff, engineers, Melbourne Airport coordinations and disruption team
• Managed internal operational standards and productivity targets
• Provided direction and guidance to internal teams in order to achieve targets
• Ensure all HSSE and security protocols were administered in all aspects of the operation

Responsible for managing customer issues and enquiries in a fast paced and security controlled environment

KEY RESPONSIBILITIES

• Providing optimal customer service to passengers with varying requirements in a timely and accurate manner
• Working both independently and collaboratively to ensure the ongoing on- time performance of the airline
• Complying with stringent airport security and safety regulations always
• Exemplary conflict resolution and resolving issues creatively
• Communicating with staff, passengers and other stakeholders in an empathetic and effective manner

Responsible for ensuring a safe environment for people who are required to complete a period of hotel quarantine and all health and PPE standards are maintained

KEY RESPONSIBILTIES

• Connecting with residents via phone and face-to-face communication to ensure social welfare is maintained.
• Ensuring guests undertaking mandatory hotel quarantine follow all required protocols to mitigate risk of potential Covid-19 outbreaks
• Working collaboratively with all staff and stakeholders to ensure all hygiene and safety practices are followed.
• Communicating with people in an empathetic and effective manner to ensure a comfortable experience for all incoming/outgoing guests.

Responsible for the replenishment of stock and providing customer assistance

KEY RESPONSIBILTIES:

• Providing customers with efficient and timely service
• Replenishing stock, as well as management of inventory and proper food handling
• Compliance with industry OH&S standards, as well as maintaining hygiene practices

Responsible for ensuring an optimal customer experience for all passengers in a timely manner

KEY RESPONSIBILITIES

• Complying with airport security and safety regulations always
• Customer focused, accommodating to all needs and abilities – assisting these customers with any special requirements
• Communicating with passengers in an empathetic and effective manner
• Responding to issues and resolving tricky situations creatively Checking in passengers and boarding flights according to airline protocol
• Teacher of Swimming & Water Safety

Responsible for the safety of children in and around water

KEY RESPONSIBILITIES:

• Planning and delivering a lesson plan appropriate for students’ skills set
• Communicating with children, parents and managers in an appropriate manner
• Ensuring the safety of students in/around water, teaching these skills

Responsible for supporting the Restaurant Manager/Supervisors in maintaining an efficient shift as well as handling customers and training other staff to an exemplary standard

KEY RESPONSIBILITIES:

• Accurate delivery of tasks and preparations in a fast-paced environment
• Utilising the KFC computer system and EFTPOS machines
• Responding and dealing with different customer issues including complaints
• Complying within company procedures and OH&S measures