Samantha Maikowski
ADELAIDE,SA
Summary
Dedicated professional specializing in customer service with a track record of delivering exceptional experiences. Proven ability to multitask and manage time effectively in fast-paced environments, enhancing overall efficiency. Strong communication skills promote teamwork and collaboration, contributing to company success. Committed to continuous improvement and achieving high customer satisfaction levels.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Home Support Worker
Resthaven
Northern Community, SA
06.2025 - Current
- Assisted clients with personal care tasks and daily living activities to ensure independence.
- Administered prescribed medications while monitoring health conditions for changes.
- Documented client progress, promptly reporting significant changes to supervisors for timely intervention.
- Maintained clean, safe living environments, enhancing client comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Engaged clients in recreational activities, fostering social interaction and improving overall well-being.
- Trained new staff on care procedures and safety protocols effectively.
- Conducted regular safety checks for hazards in home environments.
Personal Care Worker
Resthaven
Craigmore Residential , SA
05.2024 - 06.2025
- Assisted clients with daily living activities, including hygiene and grooming.
- Provided emotional support and daily living guidance to patients and families to enhance quality of life.
- Monitored clients' health conditions and reported changes to supervisors to ensure timely interventions.
- Administered medications according to physician instructions while observing safety protocols.
- Maintained accurate records of client progress and care activities.
- Collaborated with healthcare teams to implement individualized care plans.
- Trained new staff on best practices for personal care services.
- Facilitated communication with clients and families to ensure understanding of care needs.
Administrative Assistant
safety Quip
Dry Creek, SA
06.2022 - 01.2023
- Managed daily office operations, improving workflow and organization.
- Maintained accurate records in compliance with company policies.
- Coordinated interdepartmental communication, facilitating smoother processes.
- Handled phone calls and emails to ensure effective business correspondence.
- Responded promptly to inquiries from clients, vendors, and employees.
- Scheduled appointments between clients, customers, and internal staff members.
- Engaged customers by providing product information and demonstrating features.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
Personal Care Assistant
Clayton Church Homes
Elizabeth, sa
10.2017 - 02.2022
- Provided ongoing compassionate patient care for each client.
- Assisted residents with daily living activities and personal hygiene.
- Provided companionship and emotional support to elderly residents.
- Monitored resident health and reported changes to nursing staff.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Administered medication under supervision of a registered nurse or physician.
- Followed care plan and directions to administer medications.
- Built strong and trusting rapport with clients and loved ones.
Personal Care Assistant
Southern Cross Care
North Plympton, SA
08.2010 - 09.2014
- Assisted residents with daily living activities and personal hygiene.
- Monitored resident health and reported changes to nursing staff.
- Monitored health and well-being of clients and reported significant health changes.
- Consulted with client care team to continually update care plans.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Provided companionship and emotional support to elderly residents.
- Organized recreational activities to enhance resident engagement and socialization.
Retail Assistant
RSEA- Safety
Wingfield, SA
07.2008 - 07.2010
- Assisted customers in selecting safety equipment and personal protective gear.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided product knowledge and support to enhance customer experience.
- Processed sales transactions accurately using point-of-sale systems.
- Operated cash registers efficiently during peak hours of business.
- Maintained inventory levels and organized product displays for optimal visibility.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Kept up-to-date knowledge of all products available in the store.
- Ensured cleanliness and safety standards were upheld throughout the store environment.
- Answered phones promptly and directed calls appropriately.
- Placed special orders or called other local stores to find desired items for customers.
Education
Some College (No Degree) -
Gawler High
Gawler, SA09-2004
Skills
- Patient care support
- Care plan coordination
- Client relationship management
- Client-centered approach
- Record keeping
- Client communication
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Active listening
- Adaptability
- Client relations
Certification
- Tafe SA, certificate III- Aged Care. November 2011
Timeline
Home Support Worker
Resthaven
06.2025 - Current
Personal Care Worker
Resthaven
05.2024 - 06.2025
Administrative Assistant
safety Quip
06.2022 - 01.2023
Personal Care Assistant
Clayton Church Homes
10.2017 - 02.2022
Personal Care Assistant
Southern Cross Care
08.2010 - 09.2014
Retail Assistant
RSEA- Safety
07.2008 - 07.2010
Some College (No Degree) -
Gawler High