Overview
Work History
Timeline
Hi, I’m

Samantha Mancuso

Kellyville,NSW
Samantha Mancuso

Overview

38
years of professional experience

Work History

ACT ACA Pacific/Quantum

State Manager, ANZ Channel Manager
07.2020 - Current

Job overview

  • ACA
  • ACA Pacific Pioneers in in the value-added supply of information technology hardware and software solutions
  • Since 1998 they have linked Solution Providers with Vendors throughout the Asia Pacific region, identifying markets and technologies that shape the ICT Industry
  • Within both roles, my job is to create a seamless conversation with end users, as well as partners
  • This enables me to be able to understand end user requirements, without having to rely on the Partner
  • By doing this, I can then place the Partner in front of the End user, with all the information they require, with us all being on the same page
  • Once this is done, especially on the Quantum side, I can then engage the Quantum Technical team to take the lead - Then I can move on to the next opportunity
  • However, I do check in with both Parties to see how everything is progressing
  • Responsibility is mine to look after all the Quantum Renewals, to make sure that they are current, and to find any opportunities to upgrade
  • Once again, I reach out to the end users, start a conversation, and bring in the team behind me
  • ZOHO – CRM I have rebuilt the database, for the whole team, making sure that all details are current and up to date
  • All notes are relative, with each partner allocated to each Account Manager in each state
  • Each customer I am connected with on Linkedin, so if they move, I am able to update records from our side
  • The eDM’s have a 98% hit rate, and is kept very clean and current
  • Every day, I check all States sales reports, making sure that all new partners are also up to date within ZOHO – built from 50 – 4600 contacts and 3900 Partners and still going!
  • Cold calling is another one of my loves! Don’t know why, but I enjoy the challenge and the discussions
  • Also, it’s always good to see a good way to meet new people
  • I work also on EOSL’s – This is where I reach out to End Users that may have historically used a product in the past, and will work to re-engage them (This is why working with the End User directly is so important)
  • Working alongside Vendors is also fun – I organise events – from the Venue to the catering
  • Reaching out to the Partners, inviting them, dietary requirements, meeting, greeting, introducing and following up
  • Love being a team player - Making sure that everything is like a pane of glass for all
  • Gives the best results, making it easy for a team to work together – such a good sense of achievement
  • I think I just love communications

Conford Consulting Pty Ltd, Conford

Director
07.1998 - 07.2020

Job overview

  • Www.conford.com.au) is a company providing managed IT services for small to large businesses, offering solutions both big and small
  • From the whole solution with Hardware, Software, offsite backup and technical support to supplying only product or customer support remotely or out to site as required
  • Working alongside a team of IT Consultants, I was responsible for
  • Sales
  • Administration
  • Accounts receivable and payable
  • General day-to-day running of the business
  • Problem solving with customers - from time to time if there are issues with product I work with the customer to resolve this as smoothly as possible
  • I understand the importance of working with customers who have a higher level of service requirement and can support our technical team in providing that additional level of service
  • Having been in communications and customer service for many years, I find that problem solving is always best when met head on - By making the individual feel both understood/appreciated makes for easier resolution of any issues
  • Prior to starting our business in 1998, I held sales roles for the following:

Absolute Computer Supplies

01.1993 - 01.1998

Alphanumeric Computer Supplies

01.1991 - 01.1992

Brymin Computer Supplies

01.1990 - 01.1991

Wine bar, Solihull
Birmingham

Manager of Shades
01.1987 - 01.1988

Hawkins Wine Bar
Birmingham

Day Manager
01.1986 - 01.1987

Job overview

  • And Interests
  • I have a skill for organising events and on a number of occasions combined this with my passion for the Arts
  • Worked on the marketing for a new Theatre Company – Spot On Productions www.spotonproductions.com.au Helped to launch their new show at the new Pioneer Theatre in Castle Hill Annie Jr! Organising and networking contacts, press releases along with digital marketing via Facebook, Twitter and Instagram
  • Show opened in November 2018 for 80 kids.

Media
01.1989

Job overview

  • Marketing
  • I was educated in the UK and hold Australian Citizenship
  • Prior to coming to Australia in 1988, I held the following roles:

Vodafone

01.1988

01.2018

Job overview

  • Costume for the Hills Musical Theatre companies production of “13 The Musical” sourcing and making costumes
  • Love to work with the Theatre - Knitted Tails for the musical “Cats” at the Concourse/Chatswood for Packemin Productions and also for “Shrek” at the Riverside 2018.– Worked with the Hills Musical Theatre Companies production of “Bugsy Malone” making their headpieces and feather fans.– Sat on the committee for The Hills Relay for Life.

01.2012

Job overview

  • Organised a Ball for the National Breast Cancer Foundation (NBCF) at the Castle Hill RSL for 250 People
  • Dressed the room, organised everything from the catering to the raffles and entertainment
  • Raised $25,000
  • On a more personal level, I have organised numerous kitchen teas, decorated houses for brides as well as doing the flower arranging for church pews and various other events
  • Costumed for The Little Mermaid with The Hills Musical Theatre Company
  • Working with Liverpool Performing Arts, Holroyd Dramatic and Musical Theatre Company and Spot on Productions.

Timeline

State Manager, ANZ Channel Manager

ACT ACA Pacific/Quantum
07.2020 - Current

01.2018

01.2012

Director

Conford Consulting Pty Ltd, Conford
07.1998 - 07.2020

Absolute Computer Supplies
01.1993 - 01.1998

Alphanumeric Computer Supplies
01.1991 - 01.1992

Brymin Computer Supplies
01.1990 - 01.1991

Media

01.1989

Vodafone
01.1988

Manager of Shades

Wine bar, Solihull
01.1987 - 01.1988

Day Manager

Hawkins Wine Bar
01.1986 - 01.1987

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Samantha Mancuso