Samantha Mansour
Craigieburn,VIC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Westmeadows Medical Centre
10.2023 - Current
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Team Member
Priceline
11.2023 - 02.2024
- Conducted regular reviews of operations and identified areas for improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained productive, efficient approach to all tasks.
Team Member
Kmart
07.2022 - 08.2022
- Developed effective improvement plans in alignment with goals and specifications.
- Developed strong cooperative relationships with coworkers and managers.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Salesperson
Peter Alexander
12.2021 - 01.2022
- Located merchandise across various stores to address customer needs.
- Developed, maintained and utilized diverse client base.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Crew Member
Hungry Jacks
01.2021 - 08.2021
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Documented customer orders and conveyed special requests to kitchen staff.
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Accurately operated cash register to process customer payments.
Education
Bachelor Of Design - Fashion Design
Boxhill Institute
Box Hill, VICVictorian Certificate Of Education - High School
St Mary’s Coptic Orthodox College
Coolaroo01.2023
Skills
- Telephone skills
- Understanding confidentiality
- Remaining professional whilst maintaining a friendly relationship between patients
- Handling people with a range of ages
- Working with different softwares including Pracsoft and Medical Director
- Organising and stocking supplies and medicines
- Opening and closing the clinic alone
Languages
Arabic
Native or Bilingual
Neo-Aramaic
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Priceline
11.2023 - 02.2024
Receptionist
Westmeadows Medical Centre
10.2023 - Current
Team Member
Kmart
07.2022 - 08.2022
Salesperson
Peter Alexander
12.2021 - 01.2022
Crew Member
Hungry Jacks
01.2021 - 08.2021
Bachelor Of Design - Fashion Design
Boxhill Institute
Victorian Certificate Of Education - High School
St Mary’s Coptic Orthodox College
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