SAMANTHA MANZI
MUMBAI
Summary
Customer Support Specialist with a proven track record in enhancing operational efficiency through effective communication and empathetic service. Expertise in managing customer inquiries and complaints, resulting in high satisfaction rates and strong relationships with stakeholders. Demonstrated ability to resolve issues promptly and maintain a positive customer experience.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Seconds & Thirds Bakery
Mumbai, Naigaon
09.2024 - Current
- Facilitated customer interactions to address inquiries and fulfill purchase needs regarding confectionery items.
- Hosted events that promoted products, engaged customers, and showcased new offerings.
- Conducted accounting and calculations to ensure accurate sales records.
- Managed inventory organization to streamline product availability.
Customer Support Specialist
Supreme Communications & Security Private Limited
Mumbai, Kandivali
01.2022 - 08.2024
- Delivered admin and customer service support to enhance operational efficiency.
- Took ownership of customer queries, addressing complaints both face-to-face and over phone.
- Assisted customers with information regarding products and services.
- Engaged and coordinated with internal and external stakeholders to ensure effective communication.
Education
Bachelor of Arts - Psychology
St Andrew’s College of Arts, Science And Commerce
Mumbai- Bandra04-2025
Skills
- Time management and prioritization
- Ability to work under pressure
- Professionalism and empathy
- Team collaboration
- End-to-end problem ownership
- Attention to detail
Hobbies & Interests
Volunteering, travel, art, and creativity
References
References available upon request.
Timeline
Retail Assistant
Seconds & Thirds Bakery
09.2024 - Current
Customer Support Specialist
Supreme Communications & Security Private Limited
01.2022 - 08.2024
Bachelor of Arts - Psychology
St Andrew’s College of Arts, Science And Commerce
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