Summary
Overview
Work History
Skills
Timeline
Generic

Samantha Marshall

Caringbah,NSW

Summary

Reliable, results driven individual with an extensive sales, customer service and administration background. Driven by exceeding expectations and satisfaction with an adaptable and organised work ethic to accomplish my professional goals.

Overview

9
9
years of professional experience

Work History

Executive Assistant to the Director

Hicon Building
08.2023 - Current


  • Organised and coordinated conferences, meetings and travel arrangements.
  • Maintained clean and organised files by keeping accounts payable and receivable records up-to-date.
  • Assist with head contract progress claims & invoicing.
  • Company vehicle fleet management.
  • Facilitated training and onboarding for incoming office staff.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Displayed absolute discretion at handling confidential information.
  • Attended meetings, took notes and tracked action items.

Corperate Receptionist

Modus Projects
02.2023 - 08.2023
  • Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
  • Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
  • Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with planning office events and meetings.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning etc.

Senior Sales Consultant

Mercedes-Benz
03.2022 - 02.2023
  • Developed extensive knowledge on each vehicle/ variant ensuring a smooth and efficient customer experience.
  • Completed my own admin for each client that took delivery of a vehicle.
  • Adapted to new clientele and techniques of selling a prestige brand. Selling both new and used vehicles.
  • Closed sales by overcoming objections, asking for business and completing sales contracts.
  • Demonstrated each car by explaining characteristics, capabilities and features, taking test drives, explaining warranties and services Mercedes-Benz offers.
  • Maintained my own sales pipeline through a CRM. Conducting daily follow ups through phone calls, emails and texts.
  • Qualifying customers at an early stage to ensure they are lead in the right direction.
  • Explaining the benefits of Mercedes-Benz finance and aftermarket to increase vehicle gross.

Senior Sales Consultant

Suttons Hyundai
08.2018 - 03.2022
  • Sold a wide range of new and used vehicles.
  • Completed my own admin for each client that took delivery of a vehicle.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Checked purchased vehicles at delivery for damage and final preparations.
  • Responded to inquiries from potential customers via email and telephone.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Worked together as a team with other sales consultants to deliver the best result for the department
  • Generated new business through effective prospecting and maintaining customer relationships.
  • Maintained impressive gross each month.
  • Wrote, negotiated, and finalized sales contracts.

Stock Manager

General Pants Co
07.2015 - 08.2018
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Created and enforced detailed organization processes to increase quality and service standards.

Skills

  • A creative thinker, able to conceptualise innovative solutions for complex problems
  • Able to work well in a team, contributing ideas and cooperating with others to achieve common goals
  • Skilled in optimising workflow efficiency, managing complex projects, prioritising tasks, and meeting deadlines without compromising quality
  • Committed to fostering open dialogue and achieving goals through active communication
  • Demonstrated ability to work effectively between teams and maintaining positive dynamics
  • Exceptional Organisation

Timeline

Executive Assistant to the Director

Hicon Building
08.2023 - Current

Corperate Receptionist

Modus Projects
02.2023 - 08.2023

Senior Sales Consultant

Mercedes-Benz
03.2022 - 02.2023

Senior Sales Consultant

Suttons Hyundai
08.2018 - 03.2022

Stock Manager

General Pants Co
07.2015 - 08.2018

Similar Profiles

CREATE PROFILE
Samantha Marshall