Summary
Overview
Work History
Education
Skills
Othercourses
References
Timeline
Generic

SAMANTHA McCARTHY

TOOWOOMBA,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Support Worker

Help A Friend Club
10.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.

Team Member

Bunnings
  • Assist with customer enquiries while remaining courteous
  • Foster a positive and inclusive team atmosphere
  • Reach individual sales targets
  • Carry out cash register and Eftpos and operations
  • Provide product information, recommendations, and solutions to meet customer needs
  • Ensure a clean and organized store environment
  • Price and label products accurately, ensuring compliance with company policies
  • Adhere to safety protocols and guidelines to maintain a safe working environment
  • Report any safety hazards or incidents to management immediately
  • Follow company policies and procedures, including loss prevention measures
  • Stay informed about changes in store policies and safety regulations
  • Collaborate with colleagues to achieve team goals and objectives
  • Foster a positive and inclusive team atmosphere.

Assistant Manager

Kathmandu
  • Support the Store Manager in overseeing daily store operations, including staff supervision and inventory management
  • Training and mentoring new team members
  • Conduct regular staff training to ensure product knowledge and exceptional customer service
  • Assisted in the planning and execution of store promotions and special events
  • Reach team and individual sales targets
  • Ensure compliance with company policies and safety procedures
  • Carry out cash register and Eftpos and operations
  • Roster development and management
  • Implement visual merchandising standards.

Support Worker

CPL
  • Providing compassionate and client centered care for individuals with ASD
  • Assisting with ADLs, including bathing, dressing, grooming, toileting and meal prep
  • Administering medications according to prescribed schedules and maintaining accurate records
  • Working in accordance to NDIS standards
  • Offer emotional support and companionship
  • Actively listening to concerns and needs
  • Document client progress, behaviors and any incidents or change in condition
  • Conflict resolution
  • Safe clients handling and mobilisation
  • Experience with different mental health conditions
  • Identifying and responding to emergency situations
  • Domestic tasks
  • Client transportation
  • Food preparation
  • Attend regular team meetings and training sessions to stay updated on best practice
  • Maintain a safe and clean environment for clients, following all health and safety protocols.

EN / Support Worker

Home Care Nurses Australia
  • Providing care for clients in the community
  • Demonstrate competency in nursing skills
  • Attending to client ADLs
  • Working in accordance to NDIS standards
  • Collaborate with multidisciplinary teams to develop and implement care plans
  • Administration of medications
  • Conflict resolution
  • Working according to client BSP
  • Safe clients handling and mobilisation
  • Advocate for clients
  • Experience with different mental health conditions
  • Identifying and responding to emergency situations
  • Domestic tasks
  • Client transportation
  • Food preparation.

Chiropractic Assistant

Barham Chiropractor
  • General reception duties
  • Cash, credit and medical insurance handling
  • End of Day procedures
  • Customer service.

Education

Diploma - Nursing

Tafe Queensland
Mooloolabah, QLD
11.2015

High School Diploma -

Downlands College
Toowoomba, QLD
11.2004

Skills

Customer Service

Positive Attitude

Teamwork and Collaboration

Problem-Solving

Attention to Detail

Othercourses

  • Maybo conflict resolution training
  • BPSP training
  • First Aid
  • NDIS Quality, Safety and You training
  • Advanced First Aid
  • Certificate 1 in Hospitality (Kitchen Operations)
  • Certificate 1 in Hospitality (Bar Operations)
  • Certificate 2 in Business
  • RSA (Responsible Service of Alcohol)

References

  • Rachel Balderson, Bunnings,Toowoomba, 0403 148 481, rachbalderson@gmail.com
  • Stephen Thompson, Shine Lawyers, 0447 981 838, stthompson@shine.com.au
  • Cheryl Don, Kathmandu Toowoomba, 0432 638 512, cheri.don21@gmail.com

Timeline

Support Worker

Help A Friend Club
10.2023 - Current

Team Member

Bunnings

Assistant Manager

Kathmandu

Support Worker

CPL

EN / Support Worker

Home Care Nurses Australia

Chiropractic Assistant

Barham Chiropractor

Diploma - Nursing

Tafe Queensland

High School Diploma -

Downlands College

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SAMANTHA McCARTHY