Samantha McCracken
Pakenham,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Liqourland Coles
07.2015 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Rides Supervisor
Gumbuya Park
02.2014 - 06.2015
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Lift Operator
MT Baw Baw
06.2013 - 08.2014
- Maintained lift mazes, ramps and signs.
- Provided physical assistance to guests as required.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Slowed lift down or stopped it in case of high-risk or young riders.
- Communicated with other lift operators about high-risk lift riders.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Camp Counselor
The Summit
01.2011 - 10.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
Education
Certificate III - Early Childhood Education
Canvas
Queens12.2023
Certificate IV - Crt IV in Fitness
Australian Institute of Fitness
Vic02.2015
Certificate III - Outdoor Education
Outdoor Education
Vic06.2012
Skills
- Leading Staff Meetings
- Performance Review
- Accurate Cash Handling
- Budget Controls
- Management Training
- Positive and Friendly
- Product Merchandising
- Verbal and Written Communication
- Sales Professional
- Safety and Security Enforcement
- Documentation
Timeline
Store Manager
Liqourland Coles
07.2015 - Current
Rides Supervisor
Gumbuya Park
02.2014 - 06.2015
Lift Operator
MT Baw Baw
06.2013 - 08.2014
Camp Counselor
The Summit
01.2011 - 10.2013
Certificate III - Early Childhood Education
Canvas
Certificate IV - Crt IV in Fitness
Australian Institute of Fitness
Certificate III - Outdoor Education
Outdoor Education
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