Samantha McDonald
Melbourne,VIC
Summary
I am a single mum of 2 and a dynamic leader and strategic planner with a proven track record at NAB, adept in motivational leadership and analytical thinking. Excelled in fostering team environments, enhancing player conditioning, and driving goal achievement. Skilled in verbal communication, ensuring high client satisfaction and team performance.
Overview
17
17
years of professional experience
Work History
Basketball Coach
Apollo Rockets, Kalkallo Nights and Craigiburn Hammers
Melbourne, VIC
02.2008 - Current
- Motivated players to reach their maximum potential through positive reinforcement techniques.
- Communicated effectively with parents regarding players' progress or disciplinary issues.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Created a positive learning environment that encouraged respect among teammates while fostering an atmosphere of sportsmanship.
- Fostered a positive team environment, emphasizing teamwork, discipline, and sportsmanship.
- Coordinated and executed strategic game plans to secure wins in competitive environments.
- Motivated and encouraged student athletes to make best effort during practices and games.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Personal Financial Advisor
Cash Converters
Melbourne, VIC
05.2018 - 03.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated leads through cold calling activities.
- Operated register, handled cash and processed credit card transactions.
- Ensured compliance with industry regulations when dealing with clients.
- Identified customer needs by asking questions and advising on best solutions.
- Resolved customer complaints in a timely manner.
Team Leader
NAB
Melbourne, VIC
06.2008 - 05.2018
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with other departments to ensure alignment of goals across teams.
- Completed daily quality assurance duties to provide feedback for improvements.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed the natural disasters team.
- Managed the 90+ unsecured collections team.
- Helped develop and implement process improvements.
- Adhered to NCCP and APRA guidelines.
- Developed and managed a highly motivated team.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
- Ensured compliance with all safety regulations in the workplace.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Facilitated training sessions for new employees on company policies and procedures.
Education
Certificate IV - Credit Management - Banking And Finance
Mentor Education
Melbourne, VIC01-2021
Certificate 4, Visual Merchandising - Retail
RMIT University
Melbourne, VIC01-2007
High School Diploma -
Thomastown Secondary
Melbourne12-2006
Skills
- Team bonding
- Motivational leadership
- Complaint resolution
- Workflow management
- Analytical thinking
- Cash handling
- Verbal and written communication
- Work Planning and Prioritization
- Problem-solving
- Player conditioning
- Record management
- Game rule expertise
- Individualized training
- Motivational leadership style
- Supply oversight
- Strategic planning
- Deadline management
- Goal setting
- Client communication
Affiliations
- Play and coach basketball
- Creative arts
- Listening to music
References
References available upon request.
Timeline
Personal Financial Advisor
Cash Converters
05.2018 - 03.2023
Team Leader
NAB
06.2008 - 05.2018
Basketball Coach
Apollo Rockets, Kalkallo Nights and Craigiburn Hammers
02.2008 - Current
Certificate IV - Credit Management - Banking And Finance
Mentor Education
Certificate 4, Visual Merchandising - Retail
RMIT University
High School Diploma -
Thomastown Secondary
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