Samantha Mitchell

Improved customer satisfaction by providing timely and effective technical support.

• Contributed to successful completion of projects by following detailed instructions from senior technicians.
• Verified functionality of hardware and software components through testing.
• Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
• Provided exceptional and friendly customer service, addressing client concerns efficiently and professionally.
• Maintained and repaired technological equipment and peripheral devices such as phones, tablets and laptops.
• Developed strong relationships with clients and vendors by maintaining clear communication channels throughout project timelines.
• Used ticketing system to maintain accurate records of completed and pending jobs.
• Maintained a safe working environment through adherence to safety protocols and standards.
• Participated in training sessions to expand technical skillset, enhancing overall proficiency levels within the team.
• Frequently managed the store efficiently whilst working shifts solo.
• Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
• Opened doors on time, greeted patrons and offered assistance with locating needed items.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Answered incoming calls and emails to provide product information, features and benefits.