Samantha Morgan
North Lakes
Summary
Im a hard working and passionate job seeker with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Ingenia Communities
08.2014 - 09.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed scheduling and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 9 housekeepers, implementing rigorous quality control checks.
Skills
- Cleaning and sanitation
- Customer service
- Staff scheduling
- Training and mentoring
- Cleaning techniques
- Staff training and development
- Health and safety compliance
- Task delegation
- Department coordination
- Workload prioritization
- Sanitation standards
- Customer relationship management
- Sorting and washing laundry
- Chemical handling
- Quality assurance controls
- Ordering cleaning supplies
- Room inspection
- Employee engagement
- Laundry operations
- Team coordination
- Safety protocols
- Problem-solving
- Staff training
- Complaints handling
- Employee scheduling
Timeline
Housekeeping Supervisor
Ingenia Communities
08.2014 - 09.2024
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