Samantha Murphy
Sydney,NSW
Summary
Accomplished Senior CRM Call Consultant with a proven track record at IrwinSolutions, enhancing customer satisfaction and loyalty through exceptional service and team leadership. Proficient in Microsoft Office and experienced in team management, made significant contributions to improving team performance and client relationships. Expertise in customer service and technical support guarantees high-quality outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior CRM Call Consultant
IrwinSolutions
11.2022 - Current
- Monitored KPIs and provided feedback on performance of team members to upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Game Programmer Work Experience
Liminal VR
Sydney, NSW
06.2024 - 08.2024
- Streamlined workflow through close collaboration with producers, designers, artists, animators, sound engineers, testers, other developers.
- Improved game performance by optimizing code and implementing efficient algorithms.
- Participated in regular team meetings, contributing valuable insights and ideas for game improvements.
- Developed engaging gameplay mechanics for an immersive player experience.
- Conducted thorough testing of all game features to identify areas requiring optimization or bug fixes.
- Fixed software bugs and resolved technical issues, ensuring smooth gameplay experiences for players.
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
Customer Service Supervisor
Woolworths
10.2019 - 11.2022
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
Education
Bachelor of Games Development - Games Programming
SAE Institute
08-2024
High School Certificate -
Aquinas Catholic College
Menai, NSW10-2019
Skills
- Proficient in Microsoft Office applications
- Effective Team Leadership
- Technical support (hardware and software)
- C# programming
- Unity Game Development
Accomplishments
- Top 10% in university class
- Achieved team quarterly KPI stat by motivating, encouraging and assisting team with accuracy and efficiency.
Timeline
Game Programmer Work Experience
Liminal VR
06.2024 - 08.2024
Senior CRM Call Consultant
IrwinSolutions
11.2022 - Current
Customer Service Supervisor
Woolworths
10.2019 - 11.2022
Bachelor of Games Development - Games Programming
SAE Institute
High School Certificate -
Aquinas Catholic College