Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Napa

Moranbah,QLD

Summary

I am a hard worker with good communication skills who works effectively in a team and has the ability to meet deadlines. I am a friendly positive person and consider myself easy to get along with. I can relate well with different cultures and people as I have had the experience of living overseas and interacting with non-speaking English people of all ages. I am a people person and am looking for a challenge where I can use my existing skills and further develop my career. I also have passion in having to be in positions where I can learn from the best to help become a better person that I am in life and in general. I am greatly motivated to complete tasks beyond what is expected with great Time Management skills. I am very reliable and fully committed to the thing I undertake. However, I am quite flexible and can easily shift my various tasks in order by prioritizing what is most valuable to me.

Overview

12
12
years of professional experience

Work History

Senior Mechanical Services Advisor

Ezy Mechanical
07.2022 - 10.2024
  • Promoted from parts co-ordination & stock controller, to Senior Service Advisor based on exemplary job
  • Greet customers in the office and on the phones, assess their vehicle issues, and determine their needs.
  • Explain repair options and costs in a clear and understandable way.
  • Communicate vehicle issues and repair plans to mechanics.
  • Coordinate with mechanics and other team members to ensure efficient service.
  • Process orders, invoices, and payments
  • managing and coordinating the procurement, storage, and distribution of parts needed for mechanical repairs and maintenance

Casual Sales Assistant

Bp Peakdowns Highway Roadhouse
04.2021 - 07.2022
  • Cooking and assisting the chef
  • High level of customer service
  • Maintaining a fully stocked store
  • Making and serving coffees
  • Undertaking cleaning activities

Kitchen Hand

Smart Stay Villages Moranbah Queensland
12.2019 - 09.2021
  • Assistant cooks and chefs in preparation
  • Wash and clean utensils and dishes, and make sure they are stored appropriately
  • Handle, sort, store and distribute food items
  • Wash, peel, chop, cut and cook foodstuffs, and help prepare salads and desserts
  • Sort and dispose of rubbish and recycling

Casual Cleaner(HouseKeeping)

Smart Stay Villages Moranbah Queensland
04.2019 - 12.2019
  • Ensuring all rooms are cared for and inspected according to standards
  • Check stocking levels of consumables and replace when appropriate
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing etc.

Cafe Manager

Jamaica Blue Auckland Airport New Zealand
07.2017 - 01.2019
  • Promoted from part- time all rounder, to assistant manager, to manager based on exemplary job
  • Maintaining expenses below budget through accurate planning, waste reduction
  • Motivated staff to execute an exceptional level of service leading to direct increase in loyal, repeat customers
  • Created catering opportunities through direct promotion coupled with accurate and timely execution of all deliveries to local companies
  • Provided training and education to employees including orientation and development
  • Ensured excellent customer service to all customers
  • 1 and half year experience in barista

Part-Time Retail Sales Assistant

Jeanswest Sylvia Park New Zealand
06.2017 - 11.2017
  • Applying excellent customer service whilst offering advice and assistance to customers in a professional and efficient manner
  • Being responsible for processing cash and card payment before, during and after trading hours
  • Receiving and sorting the deliveries of large amounts of stock
  • Keeping up to date with special promotions and putting up displays

Store Visual Merchandiser

Pumpkin Patch Manukau New Zealand
09.2015 - 02.2017
  • To develop floor plans according to bulletins that were sent by Head Office VM management
  • Put together three-dimensional displays for goods and services order to maximize sales and profits, these include window displays, interior point-of-sale displays and special promotions
  • Creating appealing and eye-catching visual displays that lead the customer through the entire store

Assistant Manager

Charlie and Me Pakuranga New Zealand
05.2014 - 09.2015
  • To provide support to the store manager by looking after staff and covering when the manager was absent
  • I was always on my feet with maintaining an organised and straightened store while helping customers as needed
  • Supervising employees, includes scheduling, conflict resolution, payroll management and disciplining
  • Promoted from casual, to full-time sales assistant, to assistant manager based on exemplary job

Landside Passengers Assistance Officer (Fixed term)

Auckland International Airport New Zealand
11.2013 - 01.2014
  • To learn flight information to assist passengers were in the right areas
  • Crowd control and managing queues for airlines, so passengers were moving quickly and getting to their flights on time
  • Radio in any issues happening throughout the airport, this includes liquid spillage and unaccompanied baggage
  • So passengers are safe

Steel Flex Post Maker (Warehousing)casual

Road signs and Traffic control Equipment Limited Mt Wellington New Zealand
05.2012 - 07.2013
  • Meeting deadlines
  • Heavy lifting
  • Making sure everything I completed was correct

Education

Completed Secondary Education - NCEA level 1 & 2

Papatoetoe High School
01.2012

Skills

  • Communication skills
  • Time Management
  • Commitment
  • Organization Skills

Timeline

Senior Mechanical Services Advisor

Ezy Mechanical
07.2022 - 10.2024

Casual Sales Assistant

Bp Peakdowns Highway Roadhouse
04.2021 - 07.2022

Kitchen Hand

Smart Stay Villages Moranbah Queensland
12.2019 - 09.2021

Casual Cleaner(HouseKeeping)

Smart Stay Villages Moranbah Queensland
04.2019 - 12.2019

Cafe Manager

Jamaica Blue Auckland Airport New Zealand
07.2017 - 01.2019

Part-Time Retail Sales Assistant

Jeanswest Sylvia Park New Zealand
06.2017 - 11.2017

Store Visual Merchandiser

Pumpkin Patch Manukau New Zealand
09.2015 - 02.2017

Assistant Manager

Charlie and Me Pakuranga New Zealand
05.2014 - 09.2015

Landside Passengers Assistance Officer (Fixed term)

Auckland International Airport New Zealand
11.2013 - 01.2014

Steel Flex Post Maker (Warehousing)casual

Road signs and Traffic control Equipment Limited Mt Wellington New Zealand
05.2012 - 07.2013

Completed Secondary Education - NCEA level 1 & 2

Papatoetoe High School
Samantha Napa