Samantha Nisbet
Box Hill South,Victoria
Summary
Adept Customer Service Representative with a proven track record at Salvation Army, enhancing customer satisfaction through active listening and team work. A quick and willing learner, I'm skilled in computer proficiency and adaptability and I significantly improved the shopping experience by fostering core values of empathy and patience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Salvation Army
02.2018 - 07.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, helping them navigate the complexities of the store layout which led to an improved customer experience
- Collaborated well with team members as required, adopting best practices and driving process improvement
- consistently demonstrated the importance of core Salvation Army values, empathy, understanding and patience in all interactions with customers.
- Performed a vast range of duties including: cashier, sales and customer service, shop upkeep, labelling and answering customer queries over the phone
Education
No Degree - Individual Support Cert 3
Box Hill Tafe
Box Hill11.2025
High School Diploma -
Chisholm Tafe
Dandenong12.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Time management
- Adaptability
- High level written and verbal literacy
- Computer proficiency
Timeline
Customer Service Representative
Salvation Army
02.2018 - 07.2022
No Degree - Individual Support Cert 3
Box Hill Tafe
High School Diploma -
Chisholm Tafe
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