Samantha Taylor
Morayfield,QLD
Summary
Motivated and compassionate professional with over 10 years of experience in administrative support, customer service, and crisis response roles across medical, aviation, and hospitality sectors. Known for upholding high professional standards, staying calm under pressure, and assisting individuals in distress with empathy and respect. A strong team player thriving in fast-paced, people-focused environments, committed to making a meaningful impact through community-driven work.
Overview
12
12
years of professional experience
Work History
Medical Administration Officer
I-MED Radiology
11.2020 - 11.2024
- Assisted patients face-to-face, by phone and email, ensuring a calm and respectful experience
- Handled confidential medical records, appointment bookings, billing, and result follow-ups
- Applied critical thinking to prioritise urgent imaging requests
- Maintained strict compliance with health protocols and hospital procedures
- Trained and mentored new staff, fostering a supportive and knowledgeable team environment
- Managed high call volumes and walk-ins within a demanding hospital setting
Check-In Agent / Flight Dispatcher / Service Desk Attendant
Menzies Aviation
08.2016 - 10.2020
- Managed passenger check-ins, rescheduling during flight disruptions, and verifying documentation
- Operated across ramp, cargo, and terminal teams to ensure on-time flight departures
- Delivered clear communication under pressure with airline partners and distressed travellers
- Led and trained junior staff, overseeing safety and accuracy in fast turnaround environments
- Demonstrated flexibility and dedication by assisting during staff shortages and operational issues
- Balanced customer service excellence with complex logistical responsibilities
Bartender / Restaurant Host / Waitress / In-Room Dining Attendant
Novotel Brisbane Airport
01.2015 - 07.2016
- Delivered high-standard guest experiences across various food and beverage services
- Managed high volumes during peak periods with professionalism and efficiency
Bar and Gaming Attendant
Redland Bay Hotel
06.2014 - 01.2015
- Provided frontline customer service in bar and gaming environments
Au Pair
Private Family
05.2013 - 05.2014
- Cared for children and supported household management while adapting to a new cultural environment
- Completed beginner Dutch language training at Volksuniversiteit, Hilversum
Education
High School Diploma -
Cleveland District State High School
Brisbane, QLD12-2011
Dutch Language - undefined
Volksuniversiteit
Skills
- Calm and empathetic communication style
- Excellent organisational and multitasking abilities
- High-level professionalism and integrity
- Ability to work unsupervised and under pressure
- Strong interpersonal and team collaboration skills
- Effective de-escalation and conflict resolution techniques
- Quick learner with a proactive mindset
- Proficient in Microsoft Office and health/aviation systems
- Administrative support
Hobbies and Interests
Music, Horse riding, Reading
Timeline
Medical Administration Officer
I-MED Radiology
11.2020 - 11.2024
Check-In Agent / Flight Dispatcher / Service Desk Attendant
Menzies Aviation
08.2016 - 10.2020
Bartender / Restaurant Host / Waitress / In-Room Dining Attendant
Novotel Brisbane Airport
01.2015 - 07.2016
Bar and Gaming Attendant
Redland Bay Hotel
06.2014 - 01.2015
Au Pair
Private Family
05.2013 - 05.2014
Dutch Language - undefined
Volksuniversiteit
High School Diploma -
Cleveland District State High School
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