SAMANTHA OWEN
Melbourne,VIC
Summary
Having worked in the property industry for the past eight years, I am well versed in communicating with a wide range of clients and stakeholders, both in challenging times and on a day-to-day basis. I excel in all projects and am an invaluable asset to every team having held leadership positions in previous roles. A well-qualified business development manager with proven success, by being organised & self motivated. Highly proficient in building lasting relationships with clients, to further company goals. I am ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Licenced Estate Agent/Business Development Manager
Sweeney Estate Agents
2021.06 - Current
- Developing and implementing strategic marketing plans
- Conducted comprehensive market analysis
- Communicate, organise & liaise with many stakeholders
- Negotiate contract terms for clients & enter data in systems
- Enhanced client satisfaction with personalised service tailored to individual needs, leading to word of mouth referrals.
- Assist the Rental & Sales team
- Reporting & team analysis for Directors.
- Managed property transactions minimum 10 a month from initial consultations to closing, maintaining clear communication with all parties involved.
- Prospecting, cold calls, letterbox dropping, ect.
Property Manager/Team Leader
Sweeney Estate Agents
2019.10 - 2021.06
- Enhanced client satisfaction by promptly addressing concerns and resolving issues in a timely manner
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Management of arrears & general accounts
- Coordinate trades
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations & VCAT protecting the interests of both landlords and tenants.
- Managed a portfolio of 200 properties.
Property Manager / Development Leasing
Wood Property Partners
2018.07 - 2019.10
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed regular inspections with tenants & owners to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- 185 portfolio size.
Leasing Consultant/Assistant Property Manager
Sweeney Estate Agents
2017.03 - 2018.06
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
Education
Cert IV in Finance & Mortgage Broking -
REAA
Online 01.2024
Cert IV in Property Services -
IT+FE
Online 01.2021
Agents Representative Certificate -
Holmesglen Institute
Southbank, VIC01.2016
Skills
- Efficient in Microsoft office suite & CRM databases.
- Excel with emails, being on the phone & calendar coordination.
- High quality communication, client service & leadership.
- Proactive team member & problem solver.
- Social Media Marketing
- Strong organizational skills
- Works well independently
- Client-oriented
- Clean Driving Record
- Client management
- Negotiation expertise
- Lead Follow Up
References
Upon request
Timeline
Licenced Estate Agent/Business Development Manager
Sweeney Estate Agents
2021.06 - Current
Property Manager/Team Leader
Sweeney Estate Agents
2019.10 - 2021.06
Property Manager / Development Leasing
Wood Property Partners
2018.07 - 2019.10
Leasing Consultant/Assistant Property Manager
Sweeney Estate Agents
2017.03 - 2018.06
Cert IV in Finance & Mortgage Broking -
REAA
Cert IV in Property Services -
IT+FE
Agents Representative Certificate -
Holmesglen Institute
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