Samantha Parker
Summary
Dynamic leader with a proven track record at Woolworths, enhancing customer satisfaction and team productivity through effective staff training and development. Skilled in customer service and decision-making, I've successfully fostered a positive work environment, boosting company morale and promoting employee retention. Achievements include streamlining operations to significantly improve service quality and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Online Assistant Manager
Woolworths Supermarket
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized department to enhance productivity.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among team members.
- Scheduled staff shifts to ensure proper coverage during peak times without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor
Woolworths Supermarket
04.2004 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Support Worker
MjK Coordination and Consulting
01.2022 - 06.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Kept clients engaged in social networks and communities for personal health and growth.
Duty Manager
Woolworths Supermarket
01.2011 - 01.2012
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Education
Mental Health Cert IV
Victoria University
Melbourne, VIC04-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Team training and development
- Goal setting
- Customer rapport
- Sales growth
- Attention to detail
- Multitasking and organization
- Self motivation
Certification
- Mental Health Cert IV at Victorian University
Graduated in October 2023
- First Aid Australian Red Cross 18/06/2024/Current
HLTAD010 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide first aid
Timeline
Online Assistant Manager
Woolworths Supermarket
06.2024 - Current
Support Worker
MjK Coordination and Consulting
01.2022 - 06.2024
Duty Manager
Woolworths Supermarket
01.2011 - 01.2012
Supervisor
Woolworths Supermarket
04.2004 - Current
Mental Health Cert IV
Victoria University
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