Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Samantha Patterson

Rockhampton ,QLD

Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Service Team Member

Coles
Rockhampton , QLD
03.2022 - 11.2023
  • Seasoned leader with a result-driven track record.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Rockhampton State Highschool
Rockhampton, QLD
11-2023

Skills

  • Team Supervision
  • Sales Projection Planning
  • Teamwork and Collaboration
  • Staff Scheduling
  • Customer Service
  • Productivity Improvements

Certification

  • FSK20119- Certificate II in Skills for Work and Vocational Pathways

Completed- August, 2023

  • SIS30321- Certificate III in Fitness

Completed- November, 2023

  • First Aid Qualified

Completed- November, 2023

References

References available upon request.

Timeline

Service Team Member

Coles
03.2022 - 11.2023

High School Diploma -

Rockhampton State Highschool

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Samantha Patterson