SAMANTHA PENNISI

• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Offered a marketing role that upholds responsibilities such as: Brainstormed ideas to maximise social media reach and brand awareness

• Conducted market research to understand customer base and enhance products/services
• Wrote engaging, entertaining, and informative copywriting
• Monitored performance and analytics of content for improvement
• Assisted with photography and editing content.

• Assisting with scheduling and setting up campaigns through reading media plans and client reports
• Increased knowledge of various digital marketing tools, e.g., Google Analytics, social media, Google Ad Words, CM360
• Implementing campaigns across social media platforms
• Established Excel or Word to create and report on campaign performance
• Helped execute banner, video, and other non-text link ad campaigns
• Supported the development of marketing strategies through comprehensive market research and analysis.
• Analyzed campaign performance metrics, identifying areas for optimization and growth opportunities.
• Contributed to the creation of visually compelling presentations for clients.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

• Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
• Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
• Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
• Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.

• Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
• Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
• Elevated customer retention rates through exceptional problem-solving skills and personalised support.
• Expedited order processing to ensure timely deliveries and reduce wait times for customers.
• Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
• Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.

• Assisted teachers with food preparation, reading books, playing with children, putting them to sleep, preparation for classes and work activities.