Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certifications
Volunteer Experience
References
Timeline
Generic

Samantha Percival

Young,NSW

Summary

Dynamic customer service professional with a proven track record in developing effective service delivery methods that align with company values and prioritize consumer needs. Highly organized, proactive, and punctual, thriving in team-oriented environments while consistently exceeding standards in work speed and quality. Knowledgeable stock clerk dedicated to maintaining well-stocked and attractively arranged merchandise, eager to leverage strong time management and organizational skills in entry-level opportunities that foster personal growth and contribute to company success. Prepared to excel in a leadership role with a focus on results-driven performance, demonstrating a proven ability to streamline operations and foster team collaboration to achieve organizational goals while adapting to changing demands without compromising quality.

Overview

10
10
years of professional experience

Work History

Store Team Member

Woolworths Group
09.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Passionate about learning and committed to continual improvement.
  • Worked productively with customers to meet order requirements and service expectations.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Night Fill Team Member

Woolworths
11.2020 - 03.2021
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Notified supervisor of spills for quick clean-up and remediation.
  • Disposed of expired and overripe items to eliminate health risks.
  • Assisted customers with product, promotion and policy information.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Picked up all boxes and related trash from sales floor.
  • Helped customers locate desired items and assisted with carrying heavy loads.

Customer Service Cashier

Woolworths
09.2017 - 11.2020
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted with purchases, locating items and signing up for rewards programs.

Kiosk Attendant

Cowra Aquatic Centre
10.2017 - 03.2018
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Smiled and greeted customers, performed suggestive selling and resolved issues promptly and courteously to maximize customer service.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.

Kiosk Attendant

Wyangala Waters General Store
10.2016 - 03.2017
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Smiled and greeted customers, performed suggestive selling and resolved issues promptly and courteously to maximize customer service.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.

Delivery Driver

Dominos
06.2015 - 08.2016
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Processed payments by accepting cash, checks and credit card payments.
  • Resolved customer complaints and adjusted orders.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.

Waitress

Namaste Indian Cuisine
05.2016 - 07.2016
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.

Education

Diploma - Nursing

Tafe Riverina
Cootamundra, NSW

High School Diploma -

Young High School
Young, NSW
09.2015

Certificate III - Health Services Assistance

Tafe Riverina
Young, NSW
09.2015

Skills

  • Customer relationship management
  • Strong customer support skills
  • Trustworthy and diligent
  • Reliability and punctuality
  • Workplace safety
  • Returns and exchanges coordination
  • Employee supervision
  • Coaching and guidance
  • Goal oriented
  • Stock replenishment
  • Point of sale management

Accomplishments

  • Supervised teams of up to 15 team members.
  • Resolved product issues for customers

Languages

English
Native or Bilingual

Certifications

Bar + Cocktail

First Aid - HLTAID004

Working with Children’s Check - WWC1088223V

National Police Check

RSA + RCG

Accredited Barista

Volunteer Experience

Volunteer Firefighter with:

Graham RFS Brigade- Hovells Creek NSW 2794

Waugoola RFS Brigade- Cowra NSW 2794

Volunteer for Cowra Break Away Program

2016-2018/19

References

Rebecca Williams 

Online Manager - Woolworths Young

P: 02 6381 3102

Ieisha Khodr

Assitant Online Manager - Woolworths Young

P: 02 6381 3102

Robyn Lewington 

Colleague - Woolworths Young

M: 0400020539

Maria Curtale

Manager - Woolworths Cowra

P: 02 6349 8120

Adam Williams

Ex Deputy Captain - Waugoola

Paramedic/ Miner

M: 0413 928 030

Timeline

Store Team Member

Woolworths Group
09.2021 - Current

Night Fill Team Member

Woolworths
11.2020 - 03.2021

Kiosk Attendant

Cowra Aquatic Centre
10.2017 - 03.2018

Customer Service Cashier

Woolworths
09.2017 - 11.2020

Kiosk Attendant

Wyangala Waters General Store
10.2016 - 03.2017

Waitress

Namaste Indian Cuisine
05.2016 - 07.2016

Delivery Driver

Dominos
06.2015 - 08.2016

High School Diploma -

Young High School

Certificate III - Health Services Assistance

Tafe Riverina

Diploma - Nursing

Tafe Riverina

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Samantha Percival