Samantha Peters
Salisbury North,SA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Ultra Tune
Wingfield , SA
09.2022 - 04.2023
- Answered customer inquiries via phone, email, and chat.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Receptionist Administrator
Holiday Inn Express
Adelaide, SA
04.2022 - 08.2022
- Supported office security by following safety procedures and controlling access via reception desk.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Created spreadsheets to track customer information such as contact details and preferences.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Ordered office supplies as needed and maintained inventory records.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Received parcels, routed mail and opened packages for staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Displayed professional standards at reception desk to impress visitors.
Education
Diploma - Nursing
Torrens University
Adelaide09-2025
Skills
- Call logging
- Account updating
- Complaint resolution
- Sales closing
- Customer service optimization
- Cash handling
- Building rapport
- Answering questions
- Proficiency in Microsoft software
- Data entry
- Gathering information
- Appointment scheduling
- Customer support
- Professional phone voice
- Quality control
- Call controlling
- Customer service
- Call documentation skills
- Call handling
- Logging call information
- Call center operations
- System documentation
- Verbal and written communication
- Communicating with clients
- Resolving issues
Timeline
Call Center Representative
Ultra Tune
09.2022 - 04.2023
Receptionist Administrator
Holiday Inn Express
04.2022 - 08.2022
Diploma - Nursing
Torrens University