Samantha Plews
Brabham,Australia
Summary
Results-driven project professional with a proven ability to promote teamwork and collaboration. Demonstrated success in delivering projects on time and within budget constraints. Extensive knowledge of procurement and supply of electrical equipment for Energy projects.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Support Coordinator
Warrikal
West Perth, WA
02.2024 - Current
- Assisted in the implementation of new operational processes and procedures.
- Managed daily administration, ensuring that all on site activities were completed on time.
- Created detailed reports documenting departmental operations and performance metrics.
- Coordinated training sessions for employees on new operational procedures.
- Assisted with the preparation of quarterly reports for the Shutdown & Maintenance team.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Project Coordinator
MacLean International
Perth, WA
01.2022 - Current
- Kept projects on schedule by managing vendors and adjusting internal workflows.
- Liaised between management and other departments to keep appropriate parties updated on project developments for reporting, and ensure timely delivery of goods.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Effectively shared my time between tender preparation, CRM maintenance, ERP order entry, and reporting.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
Technical Sales Officer
MacLean International
Perth, WA
06.2012 - 12.2021
- Prepared quotations to customers while providing technical expertise to convert prospects into sales.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Researched product availability and acquired use, benefits and pricing structure information for clients.
- Provided input on contractual agreements for products and services to deliver value to the business and customer.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding team KPI's.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Assist in training new sales staff on company policies and customer support operations.
- Tracked customer orders for precise and timely fulfillment, in collaboration with the supply chain team.
Trade Counter Manager
RS Components
Perth, WA
02.2009 - 09.2011
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Operated cash register to accurately complete customer financial transactions.
- Established team priorities, maintained schedules and monitored performance.
Education
Cert II - Transport & Logistics (Warehousing & Storage)
TAFE WA North Metropolitan
WA06-2002
Craigie SHS
PerthSkills
- Project Coordination & Recordkeeping
- Quality Assurance & Compliance
- Sales & Customer Support
- Procurement / Expediting
- QHSE Green Team Member
- Administrative Duties
Certification
- Construction White Card
- Senior First Aid
- WA Manual Drivers Licence
Timeline
Operations Support Coordinator
Warrikal
02.2024 - Current
Project Coordinator
MacLean International
01.2022 - Current
Technical Sales Officer
MacLean International
06.2012 - 12.2021
Trade Counter Manager
RS Components
02.2009 - 09.2011
Cert II - Transport & Logistics (Warehousing & Storage)
TAFE WA North Metropolitan
Craigie SHS
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